Associate Account Manager (Water Management)

Phigenics•Miami, FL

47d•Hybrid

About The Position

As an integral part of the Go-to-Market Team, the Associate Account Manager (AAM) is charged with owning/maintaining/growing existing business and delivering the scope of work for existing clients. The role includes ensuring high customer retention and satisfaction for existing customers. As directed by the Director of Account Managers, in support of Enterprise Sales opportunities, the AAM will also support enterprise sales. This includes both the retention and satisfaction of existing enterprise accounts as well as new opportunities with prospective enterprises. In delivering the scope of work, the AAM will assist with leading the development, facilitation, and reassessments of water management programs on assigned accounts within the region. They will either direct or support the deployment of a Water Management Specialist (WMS/WME), with corporate oversight on profitability.

Requirements

A minimum of a bachelor's degree is required. A STEM degree is preferred but not required
Direct experience with our Sales processes, demonstrating an understanding of our processes, products, and markets.
Strong interpersonal skills and "EQ" to work with Regional and ES sales teams and client counterparts.
Solid understanding of our service delivery processes (PASL, PhiAnalytics, Operations, etc.)
Keen awareness and understanding of the client life cycle (i.e. when is the best time to introduce new products and services).
Commitment to continuous learning and improvement via structured training directed by the Senior Director of Account Management.

Responsibilities

Client Support: Effective/efficient service and retention of existing client relationships within the assigned Region and/or Territory. This may include, but is not limited to: Delivering on the scope of work sold Leading water management teams on development, facilitation, and reassessments. Obtaining contract renewals and purchase orders. Conducting annual business reviews.
Increasing Revenue on Existing Client Accounts: Expansion-selling & cross-selling
Margin Maintenance: Working closely with the Director of Account Managers to obtain price increases as warranted to maintain or exceed company margin expectations.
New Business Support: Work with the Director of Account Managers and ES execs to develop an expansion of new business and maintain existing business.
Product knowledge: Work closely with the Director of Account Managers and other support functions (Operations and Marketing) to remain "current" on Phigenics products, processes, and approaches. Leverage product, process, and approach insights in client interactions and new business support.
Data Analysis and Reporting: Utilize PowerBI, phiAnalytics, and other programs to help decision-making by the Director of Account Managers and ES. Track client-facing performance metrics and identify opportunities for growth.
Water Management Program Deliverables: Develop WMP documentation with regional and corporate sales team members to include program development, assessment, and facilitation in alignment with current regulatory drivers.
Supports documentation of site information, WMPs, meeting documentation to capture team decisions, and internal meetings to generate comprehensive project records.
Supports facilitation of Water Management Team meetings with responsibilities that promote team member engagement
Conducts water system surveys for Water Management Program developments of varying size and use
Manages project timelines to ensure on-time delivery of WMP deliverables
Utilizes internal quality processes to confirm that WMP documentation is defensible
Collects, assimilates, and analyzes data to generate WMPs