Associate Account Manager

Gifthealth • Columbus, OH

5d • Hybrid

About The Position

At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives. Position Summary Reporting to the Senior Account Manager, the Associate Account Manager supports the account management team by helping maintain client relationships, coordinating project deliverables, and ensuring customer satisfaction. This role typically involves managing day-to-day client communications, preparing reports, assisting with account planning, strategic problem resolution, and helping identify opportunities to grow existing accounts. We are seeking an Associate Account Manager to work closely with internal teams to ensure client needs are met on time and of high quality, while learning to take on increasing ownership of accounts. This position plays a key role in supporting our clients, ensuring alignment with organizational goals, operational excellence, and compliance standards.

Requirements

• Bachelor’s degree or equivalent experience in healthcare operations (Required)
• 2-4 years of experience in a business role (Required)
• Attention to detail, analytical and problem-solving skills (Required)
• Strong written, verbal, and interpersonal communication skills (Required)
• Strong organizational and time-management skills (Required)
• Computer skills including Microsoft suite, CRMs, Google Suite (Required)
• Ability to interpret client needs and manage routine account activities (Required)
• Ability to explain products and concepts clearly and concisely to clients (Required)

Nice To Haves

• Knowledge of account management or client service principles, sales processes, business operations, and CRM systems (Preferred)

Responsibilities

• Independently manages multiple high-priority internal and external requests daily, ensuring timely resolution while maintaining strong client relationships 50%
• Collaborates with internal teams to troubleshoot and resolve client- or process-related issues in a timely and efficient manner 20%
• Prepares and coordinates the delivery of marketing materials to support engagement with new and existing clients 10%
• Assists account managers and senior account managers in onboarding new clients and maintaining organized, up-to-date information for existing accounts 10%
• Investigates client information, market position, and activity to aid in preparation for meetings and account updates 5%
• Maintains accurate and current account information within internal databases and CRM systems 5%

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1-10 employees