Assoc. VP, Business Applications

University of Miami•Miami, FL

About The Position

The Assoc. VP, Business Applications manages the life cycle planning of key health system business applications through the phases of strategize, architect, select, deploy, operate, evolve, and retire. Some of our application delivery work is managed as products, regardless of whether the customer is internal or external. The Assoc. VP, Business Applications manages the business application team and has specific responsibility for building or configuring, maintaining or enhancing, and eventually decommissioning business applications or products through the life cycle. This team is maintains responsiblity for all UHealth business application products, outside of technology supported by the University of Miami. The Assoc. VP, Business Applications acts as servant-leader for UHealth leaders and report to the UHealth Chief Information Officer.

Requirements

Bachelor’s degree in relevant field required
Minimum 10 years of relevant experience required
Strategic Leadership: Commitment to the University's core values, mission and vision. Understands the strategic vision and major initiatives to lead and influence across departments to achieve goals and drive strategic initiatives.
Operational Transformation: Ability to drive operational efficiency.
Change Leadership: Ability to lead organizational change initiatives, fostering a culture of innovation and adaptability.
Financial Stewardship: Ensures fiscal responsibility, and optimization of financial performance.
Stakeholder Engagement: Engaging and communicating with key stakeholders, building strategic partnerships, and enhancing the university's reputation.
Innovation: Drives innovation by encouraging/implementing innovative solutions and driving continuous improvement.
Communication: Ability to influence others, articulate strategic vision, and ensure clear and persuasive communication.

Responsibilities

Builds strong relationships with stakeholders and clients to ensure satisfaction of product/technology service and gain knowledge of opportunities for improvement, ensuring the highest ROI for the health system.
Contributes directly to the strategy, development, and quality of IT Service Management and UHealth IT’s service delivery capability and has exposure to all facets of the IT organization - technologies, projects, strategies, and operations.
Acts as an active stakeholder and driver in underlying operations process and infrastructure to direct continuous improvements across the supporting teams to meet existing customer Service Level Agreements (SLAs), and Operating Level Agreements (OLAs), and compliance requirements.
Provides leadership, vision and direction to the business applications organization to ensure it will contribute to UHealth achieving its goals.
Works with CIO and other UHealth IT leaders to develop overall IT strategy in the context of the business strategy and initiatives. Works with the chief information security officer (CISO) to ensure that UHealth's business application products are effectively secured and that risks are mitigated.
Develops productive relationships with business leaders and product managers across UHealth to influence how business applications can enable new sources of value.
Defines and enhances methodologies and practices for the business application life cycle management in line with best practice and practical experience of continuous improvement.
Ensures that business application processes (including those of external service providers) are conducted in line with corporate social responsibility, environmental and technical policies and applicable standards and legislation.
Manages business application team, developing their skills and capabilities to meet the needs of UHealth, as well as building on existing recruiting capabilities to address new needs and skills gaps.
Manages relationships with major vendors and service providers to ensure they cost-effectively meet the needs of the organization.
Conducts regular surveys of stakeholder satisfaction with application products, publish the results and, where necessary, implement action plans to improve satisfaction. Works with stakeholders to accomplish this application product work in a way that improves the business and technical fitness of the application portfolio and minimizes its ongoing support costs.
Oversees the assessment of the technical and business fitness of business applications and product portfolio and their associated costs and risks.
Facilitates the UHealth business application product governance process to gain consensus on a prioritized set of measurable business outcomes that applications and products must support.
Oversees benefits realization to ensure the business outcomes are achieved. Oversees the business application development of processes and tools in conjunction with infrastructure and operations to automate the handoff of from project to operations.
Ensures internal control oversight and compliance with laws and regulations, safeguarding of assets, compliance with University policies and procedures, reliability of internal and external reporting, and efficiency and effectiveness of operations. Creates an effective control environment, conducts risk assessment, implements and monitors controls.