Assoc. VP, Revenue Cycle Systems

University of Miami•Miami, FL

About The Position

The Associate Vice President, Revenue Cycle Systems acts as a key member of the University of Miami Information Technology executive leadership team. The position leads complex healthcare revenue cycle systems, including but not limited to Epic, across multiple service lines with the goal of continuously improving performance and the overall consumer experience. The position is responsible for driving the strategy and execution of the University’s IT revenue cycle initiatives and delivering best in class solutions that enhance efficiency, compliance, and financial performance. Reporting to the Senior Vice President & Chief Information and Digital Officer, the position also acts as a strategic partner and key change agent for internal stakeholders and a technically proficient leader responsible for shaping and executing the University’s IT revenue cycle strategy.

Requirements

Bachelor’s degree in relevant field required
Minimum 7 years of relevant experience required
Strategic Leadership: Commitment to the University's core values, mission and vision. Understands the strategic vision and major initiatives to lead and influence across departments to achieve goals and drive strategic initiatives.
Operational Transformation: Ability to drive operational efficiency.
Change Leadership: Ability to lead organizational change initiatives, fostering a culture of innovation and adaptability.
Financial Stewardship: Ensures fiscal responsibility, and optimization of financial performance.
Stakeholder Engagement: Engaging and communicating with key stakeholders, building strategic partnerships, and enhancing the university's reputation.
Innovation: Drives innovation by encouraging/implementing innovative solutions and driving continuous improvement.
Communication: Ability to influence others, articulate strategic vision, and ensure clear and persuasive communication.

Responsibilities

Builds strong relationships with stakeholders and clients to ensure satisfaction with product/technology service and gains knowledge of opportunities for improvement, ensuring the highest ROI for the organization.
Leads and manages full-cycle IT revenue cycle transformation and implementation projects, including assessment, design, build, testing, training, and go-live support.
Applies data-driven analytic frameworks, domain expertise, and external thought leadership to guide executive leadership on prioritization and development of strategic plans, objectives, quality improvement programs, and state-of-the-art advances in revenue cycle workflows and processes.
Manages substantial revenue cycle improvement projects and ensures the quality, effectiveness, compliance, and financial soundness of new programs and initiatives.
Consults with clients to identify revenue cycle optimization opportunities, leveraging operational and clinical expertise to assess and advise on improving performance across the full revenue cycle, including scheduling, coding, billing, denial management, and collections.
Contributes directly to the strategy, development, and quality of IT Service Management and service delivery capability, with exposure to all facets of the IT organization—technologies, projects, strategies, and operations.
Acts as an active stakeholder and driver in underlying operations process and infrastructure, directing continuous improvements across supporting teams to meet existing customer SLAs, OLAs, and compliance requirements.
Provides leadership, vision, and direction to the IT revenue cycle systems team, and works with the Chief Information and Digital Officer and other IT leaders to develop execution tactics and IT logistics in the context of the business strategy and initiatives. Also collaborates with the Chief Information Security Officer to ensure business application products are effectively secured and risks are mitigated.
Develops productive relationships with business leaders and product managers across the organization to influence how business applications can enable new sources of value.
Ensures that processes (including those of external service providers) are conducted in a compliant manner.
Leads a team, developing their skills and capabilities to meet the needs of the organization, and builds on existing recruiting capabilities to address new needs and skills gaps.
Manages relationships with major vendors and service providers to ensure they cost-effectively meet the needs of the organization.
Facilitates the system governance process to gain consensus on a prioritized set of measurable business outcomes that applications and products must support.
Oversees benefits realization and the development of processes and tools, in conjunction with infrastructure and operations, to automate the handoff from project to operations and ensure business outcomes are achieved.
Ensures internal control oversight and compliance with laws and regulations, safeguarding of assets, compliance with University policies and procedures, reliability of internal and external reporting, and efficiency and effectiveness of operations.
Creates an effective control environment, conducts risk assessment, implements and monitors controls.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.