Assoc IT Infrastructure Analyst

Textron • Williamsport, PA

10h

About The Position

We are Lycoming Engines, an Operating Division under the Textron Systems business unit of Textron, Inc. Our company leverages its global network of aircraft, defense, industrial and finance businesses to provide customers with innovative products and services. We are the premier propulsion provider in the aircraft piston engine space.
But our business is all about people – the customers who rely on us and the exceptional team that brings our mission to life.
Start your career in a big way by joining Lycoming Engines. We are right where the real work happens. By joining our team, you will gain exciting and versatile experiences from day one to fuel your growth. Talent development is a big part of who we are. Don't just start your career - go big.
Visit Textron.com, TextronSystems.com, and Lycoming.com to read more about who we are and the products we make!

Requirements

• Bachelor’s degree in Information Technology or a related field
• Excellent interpersonal skills, customer service experience, ability to relate and communicate with individuals with diverse backgrounds
• Knowledge of IT processes including desktop support, application installation and maintenance, servers, storage, network & telecommunications
• Strong knowledge of IT systems including Microsoft Windows and Windows Update processes
• Microsoft Windows Server, Active Directory, and SQL Server
• Self-motivated and takes initiative to go beyond the minimum requirements
• Excellent organizational skills, and ability to balance priorities
• Microsoft Office suite proficiency

Responsibilities

• Service ticket fulfillment, End user support, documentation, and training
• Identity and access management
• Asset management
• Technical troubleshooting and issue remediation for computer hardware, software, printers, mobile devices, audio/video presentation technology, various peripherals, and basic network equipment
• Identifying and working across IT teams to deliver solutions for advanced customer inquiries
• Designing, implementing, and maintaining IT operational processes & procedures, best practices, and customer service guidelines with a focus on continuous improvement
• Working collaboratively with IT application teams, end users, business leadership, corporate IT, and third-party IT service providers
• Identifying repeated tasks as candidates for process automation and working across IT teams to implement
• Supporting executive management and on-site executive meetings
• Participating on various project teams and drive project deliverables
• Vendor relationship management

Benefits

• Flexible Work Schedules: Enjoy compressed work week schedule like 9/80, leading to additional Fridays off work!
• Paid Time Off: Enjoy over 6 weeks of total paid time off (PTO) that consist of 120 hours of vacation, 56 hours of illness/personal time and 96 hours of holiday.
• Tuition Reimbursement: We believe in investing in the progress and growth of our employees. Receive up to $10,000 for relevant graduate degrees per calendar year.
• Dress for Your Day: No day is the same, so we don’t think you should dress like it. Dress smart for an important meeting, wear jeans for a casual day at the office or on the shop floor.
• Comprehensive Benefits Package: Choose plans that fit your lifestyle – 3 medical plans, prescription drug coverage, dental, vision, additional life insurance coverage. Company paid benefits include basic life insurance, short- and long-term disability and employee assistance program. Comprehensive wellness incentive plan and annual fitness reimbursement program.
• Future Savings: Receive a company contribution to your 401k up to 9%25 of your salary! The earlier you start your career with us, the more you save.
• Employee Discounts: We provide a one-stop-shop for access to exclusive offers and deep discounts from over 30,000 merchants and millions of products such as Bose, Apple, FitBit, HP, AT&T, Verizon, T-Mobile, travel discounts and more!
• Many More Benefits: Textron offers additional benefits such as service awards, cell phone retail discounts, travel and gym membership discounts, emergency travel assistance, home and auto discounts, adoption assistance and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level