Assistant Workplace Manager

JLL•Redwood City, CA

7d•Onsite

About The Position

The Assistant Workplace Manager – Experience Services oversees day-to-day operations of employee experience services at corporate headquarters, including mailroom operations, reprographic services, internal retail operations, and front-of-house customer service functions. This client-facing role manages multiple service teams to deliver exceptional workplace experiences for 1,000+ employees across the corporate campus through proactive communication, enhanced engagement, and high-touch service delivery while ensuring operational efficiency and cost-effectiveness.

Requirements

2-4 years supervisory experience in corporate services, facilities operations, or customer service management
Basic understanding of facilities operations, vendor coordination, and budget management
Proficiency with Microsoft Office Suite and ability to learn facilities management software systems
Excellent communication and organizational skills with attention to detail
Ability to work in fast-paced environment and handle multiple priorities simultaneously

Nice To Haves

Previous experience in mailroom operations, print services, retail management, or reception/concierge services
Familiarity with corporate workplace services and employee experience concepts
Basic knowledge of inventory management systems and point-of-sale operations
Experience with performance metrics tracking and reporting
Professional certification in facilities management or related field

Responsibilities

Mail & Document Services Management: Direct mailroom operations including sorting, distribution, package management, and outbound shipping coordination across multiple building locations
Oversee reprographic services including high-volume printing, copying, binding, and document finishing operations
Manage vendor relationships with postal services, courier companies, and printing equipment maintenance providers
Implement quality control measures and service level agreements for mail delivery and document turnaround times
Retail Operations Oversight: Supervise internal company store operations including inventory management, vendor coordination, and sales reporting
Coordinate product sourcing for employee convenience items, corporate merchandise, and office supplies
Manage point-of-sale systems and daily revenue reconciliation
Develop promotional programs and seasonal merchandise displays to enhance employee engagement
Helpdesk & Lobby Services: Lead internal helpdesk team providing first-line support for facilities issues, service requests, and general employee inquiries
Manage lobby ambassador program ensuring professional guest reception and visitor management services
Oversee conference room booking systems and audio-visual support services
Team Leadership & Development: Supervise team of 6-10 service staff across multiple functional areas.
Conduct performance management including goal setting, regular feedback, and annual reviews
Develop cross-training programs to ensure service continuity and operational flexibility
Lead recruitment and onboarding processes for new team members
Operational Excellence: Monitor key performance indicators across all service areas and implement continuous improvement initiatives
Manage departmental budgets including labor costs, supply expenses, and vendor contracts
Coordinate with senior facilities management on strategic planning and improvement projects
Ensure compliance with corporate policies, safety regulations, and vendor service agreements