Morgan Stanley at Work, Customer Marketing, Assistant Vice President

Morgan Stanley • Harrison, NY

5d • $90,000 - $130,000 • Onsite

About The Position

Morgan Stanley at Work, Customer Marketing, Assistant Vice President

Serving as a Client Expert: Coordinate and execute global survey program across B2B and B2C, including annual outreach and reporting coordination with key partners and vendors. Driving Satisfaction and Loyalty: Develop programs that help drive satisfaction and loyalty throughout the client relationship, partnering closely with servicing teams to create marketing assets. Helping to Deepen Relationships: Support multi-channel campaigns that deepen relationships by providing value-add content to clients. Developing Impactful Content: Generate ideas and drive execution on segment marketing content relevant to different stages of the customer journey, including videos (short / long form), social media, articles, webinar content, presentations, monthly agendas templates, and more. Support Data Analysis: Analyze marketing efforts, including tracking performance metrics, identifying trends, making data-driven adjustments, and conducting data analysis based on survey insights to optimize marketing strategies. Recognizing Client Partnerships: Strategize and execute ways to recognize clients throughout the year and during key milestones through gifting, awards, and more. We do it in a way that's differentiated - and we've done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser. Expected base pay rates for the role will be between $90,000 and $130,000 per year at the commencement of employment. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Requirements

• 5+ years' experience with B2B Marketing in Financial Services industry
• Minimum Education; Bachelor Degree
• Experience in running customer marketing and related multi-channel campaigns
• Strong written communication skills with a focus on positioning marketing content to clients
• Comfortable expressing thought provoking points of view that help to drive innovation
• Comfortable in a fast-paced and evolving environment
• Ability to tell cohesive and interesting stories internally and externally
• An eye for quality and a close attention to detail
• Strong project management skills; ability to handle multiple projects at the same time
• Strong relationship building skills
• Ability to work with cross-functional teams and make connections between them (technology, legal, compliance, communications, design etc.)
• In-office requirement in Purchase, New York

Nice To Haves

• Equity compensation experience and knowledge is a plus
• Advertising agency experience is a plus

Responsibilities

• Coordinate and execute global survey program across B2B and B2C, including annual outreach and reporting coordination with key partners and vendors.
• Develop programs that help drive satisfaction and loyalty throughout the client relationship, partnering closely with servicing teams to create marketing assets.
• Support multi-channel campaigns that deepen relationships by providing value-add content to clients.
• Generate ideas and drive execution on segment marketing content relevant to different stages of the customer journey, including videos (short / long form), social media, articles, webinar content, presentations, monthly agendas templates, and more.
• Analyze marketing efforts, including tracking performance metrics, identifying trends, making data-driven adjustments, and conducting data analysis based on survey insights to optimize marketing strategies.
• Strategize and execute ways to recognize clients throughout the year and during key milestones through gifting, awards, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level