Vendor Manager - Servicing Valuations

ServiceLink

3h•Remote

About The Position

ServiceLink, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage or real estate industry, to join our team as the Assistant Vice President, Valuations Vendor Management. The ideal candidate will possess strong communication and interpersonal skills to gain trust, achieve business objectives, and collaborate with all levels of management. If you thrive as a motivating force, inspiring confidence and energizing teams to drive for superior results, we encourage you to apply today. There may never be a better time to join ServiceLink, where the demand for exceptional performance is rewarded with rich opportunities for rapid career progression. The successful candidate will be very self-motivated, decision/action-oriented, and approach their work in a very organized and disciplined manner. The right leader should be engaged in the direct oversight of team productivity, employee management, performance counseling, technology projects and other initiatives focused on the betterment of the Valuations fulfillment process. This person will be expected to bring a level of experience, general industry knowledge and perspective, and the necessary analytical management skills to provide strategic input necessary to drive performance levels, which will ultimately enable opportunities for further growth. Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future.

Requirements

3+ years of vendor management experience
Knowledge of Valuations, Real Estate and/or mortgage servicing processes, procedures and technology
Ability to maintain a positive and professional business relationship with vendors and internal staff
Ability to multitask in a fast-paced environment, especially the ability to work in multiple systems at once
Strong customer service, communication and writing skills
High School diploma or equivalent
Ability to work effectively in a remote environment, using collaboration and communication tools to stay connected with team members and management
Capability to plan, track and deliver work products on schedule while maintaining a high level of quality of productivity
Excellent analytical skills, including advanced spreadsheet analysis skills
Effective in a fast paced and collaborative environment
Self-starter and self-motivated
Creative and maintains effective problem-solving skills
Highly organized and detail-oriented
Ability to remain calm and confident in decision making and presentation
Read, write, and maintain operational reports and workflows
Ability to work well under pressure and/or on competing priorities
Ability to use PC and widely used software packages, e.g. Microsoft Excel, Word, and Power Point

Nice To Haves

College degree preferred

Responsibilities

Manage Vendor relationships to create and maintain positive, productive, and professional interactions
Monitor market capacity to ensure there is adequate coverage to meet client Service Level Agreements (SLA)
Recruit new vendors to assist in building panel depth within strategic locations
Proactively monitor pipeline and status of all vendors in the onboarding process
Negotiate potential contract terms with new vendors
Conduct regular coaching and counseling of vendors to ensure they are meeting ServiceLink standards
Develop, implement and maintain comprehensive vendor training programs to ensure compliance, service quality and alignment with organizational standards
Manage vendor marketing campaigns and engagement
Influence prospective vendors to submit applications, including outreach at recruitment events and industry conferences, with periodic travel required
Develop recruitment strategies aimed at reducing cost while improving quality
Create and manage vendor engagement projects, including a partnership with marketing to send proactive panel notifications
Provide timely updates and reporting to Valuations management on projects and ongoing efforts
Support vendor operations by strengthening vendor relationships and deliver coaching to support performance and compliance
Analyze panel performance to identify gaps and growth opportunities, developing targeted plans for expansion
Strategically recruit and expand the vendor network to ensure adequate coverage for client order fulfillment and optimize cost efficiency
Monitor market capacity and direct strategies to ensure coverage to support current and future volume
Responsible for ensuring depth in panel, overall positive vendor experience and efficient communication between Operations and vendor panel
Track and obtain expired vendor documentation to maintain eligibility and prevent service disruption
Resolve complex or escalated concerns with panel members; ensure appropriate escalation paths are followed
Create and maintain SOP’s and workflow related to Panel Health and Engagement
Partner with management to ensure all client needs are being addressed and positioned for future growth
Maintain compliance with industry & client regulations and requirements
All other duties as assigned