Assistant Vice President of Branch Operations
About The Position
Join a spirited, dynamic team with Hawai`i’s leading credit union as we make a difference in our community – providing financial value, exceptional service, and state-of-the-art convenience to our members. As the Assistant Vice President, Member Experience, you’ll play a key leadership role overseeing the daily operations of multiple UHFCU branches. This position is hands-on and deeply involved in ensuring each branch delivers consistent, high-quality service and efficient operations. You’ll support and guide branch managers, streamline processes, and drive initiatives that enhance the end-to-end experience for our members — from the moment they walk in to the moment their financial needs are met. While you’ll visit and support multiple branches, this role requires a strong presence at our main branch to lead by example, collaborate with your team, and stay connected to the heart of our member experience.
Requirements
- Bachelor’s degree in business–related major.
- Proficient in MS Office Suite.
- Comprehensive knowledge of bank consumer compliance regulations.
- Five years financial industry or credit union management experience.
- Five years supervisory or management experience.
- Excellent verbal and written communication skills.
- Excellent analytical, creative and problem-solving skills.
- Able to develop and motivate staff. Excellent coaching and mentoring skills.
- Able to support a strong member service culture.
Responsibilities
- Responsible for the implementation and sustainability of member satisfaction initiatives to improve member experience in alignment with the strategic and operational objectives of the Credit Union.
- Develops and implements key operational strategies to improve service quality, overall member experiences, financial results, and employee engagement at all branches.
- Identify and set goals/metrics and tracks for branch staff. Manage, coach, and counsel staff to maximize staff performance, including setting and meeting department goals, identifying measurements, and handling personnel issues.
- Develops and measures the effectiveness of all operational processes. Provides timely, accurate and complete reports on the operating condition of the retail environment. Recommends solutions to areas that require improvement.
- Develops a strategic plan for the branches and necessary measurements to ensure branches meet their specific goals.
- Supports the budget preparation process by collecting and compiling departmental data and related documentation.
- Establishes department goals and ensures adherence to policies and procedures that support the sales and service culture.
- Collaborates as a key member of the Senior Management Team on credit union-wide strategic planning initiatives and corporate direction.
- Ensures compliance with applicable state, federal, and credit union regulations through periodic training of staff and compliance reviews.
- Ensures proper procedures are established and consistently followed at all branches.
- Maintains the security and confidentiality of pertinent information and records.
- Performs other work as needed.
Benefits
- One great perk of working at UHFCU is we offer on-demand pay through our financial wellness provider. With the on-demand pay benefit, you can have the money you've already earned when you need it, so your time and money can work better for you. Get early access and get paid without waiting for your paycheck.
- Medical Insurance which Includes Drug and Vision; Company pays 100% of Employee's Self-Coverage; PLUS, a Company Paid Subsidy Towards Family-Coverage
- Dental Insurance; Company Pays 100% of Employee's Self-Coverage and Employee Pays for Low Cost Family-Coverage
- Medical and Dental Plan Premium Waiver Option
- 401(k) Retirement Plan with Employer Match and Non-Elective Contribution (NEC)
- Eligible to Earn Thirty-Five (35+) Paid Days Off a Year
- Vacation Cash-Out Program
- Flexible Spending Accounts: Healthcare and Dependent Care (Pre-Tax Benefit)
- Company Pays for Employee Group Basic Life With AD&D Insurance
- Company Pays for Employee Long Term Disability Insurance
- Voluntary Accident Recovery, Critical Illness + Cancer, and Hospital Insurance
- Employee Assistance Program (EAP)
- Employee Loan Discount
- Company Subsidizes 50% for Adult Monthly Bus Pass
- Cash Reward Employee Referral Program
- Workiversary Cash Reward and Gifts
- Internal and External Professional Development Opportunities
- And Many More!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
