Assistant Ticketing Manager - Soldier Field
About The Position
The Assistant Ticketing Manager supports all aspects of ticket operations for stadium concerts and special events. This role assists with ticketing event builds, box office operations, financial reconciliation, staff supervision, and client relationships while helping ensure seamless integrations with Ticketmaster products (Host, TM1, and Archtics), and AXS ticketing platforms. The Assistant Ticketing Manager works closely with the other members of the ticketing team to support efficient operations, maintain strong communication with promoters and partners, and deliver exceptional guest and client service.
Requirements
- 2+ years of box office or ticketing experience in entertainment, sports, or live events; large-scale venue experience preferred.
- Familiarity with Ticketmaster products (Archtics, Host, TM1, Mobile/Entry, AXS) preferred
- Strong organizational, communication, and problem-solving skills.
- Demonstrated ability to manage multiple priorities in a fast-paced environment
- Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint
- Ability to work both independently and collaboratively across departments
- Flexibility to work evenings, weekends, holidays, and extended event hours as required
Responsibilities
- Event Builds & Inventory Management
- Assist with the end-to-end ticketing process for all events, ensuring accuracy, efficiency, and timeliness
- Support ticket programming and event builds within ticketing systems while maintaining quality control standards
- Assist in creating and maintaining venue maps and configurations and help coordinate ancillary ticketed events such as VIP packages, tour charges, and sponsorships
- Help manage ticket inventory including holds, releases, and pricing updates as directed
- Assist in coordinating with promoters, external ticketing platforms (Ticketmaster Host, TM1, Archtics, AXS, Project Admission, and Panorama), and internal departments to support accurate event execution
- Box Office & Event Support
- Support stadium box office operations on event days, including ticket sales and will call distribution in compliance with ticketing policies
- Assist in verifying seating configurations, troubleshooting ticketing issues, and helping ensure a positive guest experience
- Help prepare settlement, attendance, and post-show reports
- Serve as Manager on Duty for select events as assigned, assisting with ticketing and customer service issue resolution
- Financial & Reporting
- Assist with financial reconciliation for daily, monthly, and event-based reporting in coordination with Finance
- Support tracking of attendance, ticket sales, and revenue across ticketed events
- Help prepare settlement documentation and reporting for promoters, partners, and internal stakeholders
- General
- Assist with training, scheduling, and supervising event day ticketing staff
- Provide guidance and support to ticketing staff to ensure strong customer service and operational standards
- Assist with special projects and other duties as assigned by ticketing leadership
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
