Assistant Teller Supervisor - Moorhead, MN

Bell Bank•Moorhead, MN

24d

About The Position

This position is responsible for the supervision of part time teller staff at the branch location. This position will work under the guidance of the Teller Supervisor to gain knowledge in the areas of operations and leadership associated with supervising tellers. This position represents Bell Bank to the customer in a courteous and professional manner, providing prompt, efficient and accurate service in the processing of transactions in accordance with established policies and procedures. This position also provides leadership and mentoring to the teller staff.

Requirements

Bookkeeping, calculator, and computer skills.
Good communication, listening, and social skills.
Ability to lead and develop a team.
Attention to detail.
Timeliness and reliability.
Ability to be flexible, prioritize tasks, and stay poised under pressure.
Ability to work flexible hours to include mornings, evenings, and Saturdays as scheduled.

Responsibilities

Work under guidance from the Teller Supervisor to gain knowledge in the areas of branch operations, reporting, service standards, team leadership and development, coaching, error and issue resolution, and communication.
Supervise part time teller staff to ensure every customer experiences unequaled personal service.
Coordinate scheduling of tellers at the location to ensure appropriate coverage.
Meet one-on-one with your Branch Manager and each of your staff members monthly in order to coach, create and discuss goals, and provide feedback and guidance.
Respond to employee issues and/or problems in a prompt and efficient manner.
Ensure compliance training requirements are met, by you and your team, on a quarterly basis.
Research and maintain documentation of offages/errors for the teller team.
Complete monthly reports and provide to Teller Service Manager by due dates.
Conduct quarterly teller meetings.
Communicate information obtained at teller supervisor meetings and weekly communications to teller staff & branch manager.
Actively engage Teller and Personal Banking Representative (PBR) staff to cultivate and encourage professional development, providing opportunities for tellers to grow in their career through training and internal advancement.
Obtain a minimum of 500 teller transactions per month
Greet customers courteously and accurately complete teller transactions in accordance with established policies and procedures.
Refer customers to the appropriate area or individual, as needed, via a warm transfer.
Meet monthly with Teller Supervisor in order to create and discuss goals, assess progress, develop personal steps for growth and provide feedback.
Keep till, teller line, and customer areas neat and orderly at all times.
Develop new business by referring new or additional services to existing customers and prospects.
Maintain security and confidentiality of the bank and its customers at all times.
Resolve customer problems, obtaining information, researching records and following up on details to resolve the matter to the customer’s satisfaction, whenever possible.
Be knowledgeable of current fraud trends and report suspicious customer transactions to the appropriate department or individual.
Be knowledgeable of the various Bank Secrecy Act requirements that apply to the teller transactions. (CTRs, Monetary Instrument Log, OFAC, etc.)
Attend and actively participate in meetings and training sessions as scheduled.
Know by name and face as many customers and employees as possible, calling them by name as often as possible.
Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards.
Know, understand, and live the company values and bottom line.
Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable state and federal laws and regulations.
All employees are responsible for information security, including compliance with policies and standards which protect sensitive information.
Prompt and reliable attendance.
Perform other duties as assigned.