Assistant Team Leader

Mainstream Living•Des Moines, IA

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About The Position

Mainstream Living provides services designed to enhance opportunities, create success and fulfill dreams. The purpose of the ATL position is to provide services and support in community based settings to persons with intellectual disabilities and brain injuries. This position is a professional position which provides assistance and support to Team Leaders and Program Director through a combination of direct support services to members, assisting with oversight of Direct Support Professional (DSP - Dayhab and DSP - Supported Employment) and completion of administrative tasks. All personnel are expected to promote a safe and welcoming environment that inspires hope and supports members with their individual goals and aspirations. The Assistant Team Leader position requires good attention to detail and superior organizational skills. Excellent communication and interpersonal skills are required, with ability to listen effectively, respond appropriately, and maintain mutual comfort level while relating to diversity. Must have the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Have the ability to interpret a variety of instructions, furnished in written, oral, diagram, or schedule form. The Assistant Team Leader is a leadership position. This individual must be a stable, mature, professional person capable of working in stressful situations. Must possess good judgment in crisis situations and demonstrate the same. The Assistant Team Leader must be flexible, and able to collaborate with the team to develop strategies and systems that resolve problems. This person must be able to objectively examine situations and determine appropriate courses of action. The Assistant Team Leader must both serve as a role model for members and DSP staff; and act as a role model for the company by maintaining positive and professional relationships with members, guardians, staff, case managers and other stakeholders regarding direct service and specific needs of the member.

Requirements

Must possess one of the following:
Bachelor’s degree in Human Services or related field and some Human Service experience, or
AA/2 year degree and some human service experience, or
High School Diploma or Equivalency/HiSet/GED and minimum of 6 months Human Service Experience
Combination of education and experience will be assessed for determination of qualified applicants.
This position requires possession of valid Driver’s License, legal driving privileges and ability in the State of Iowa and qualification with Mainstream Living’s underwriter as an insurable driver.
DSP-SE must adhere to and complete all of the State required, initial and annual training modules, including training specific to vocational settings.
Basic data entry skills required. Familiarity with WORD, Google Docs, Excel is preferred.
Must demonstrate competencies to complete internal training, including training to pass medication.
All employees must work diligently to incorporate the spirit and intent of the agency mission, vision and values. This includes respectful communication to all others at all times. Employees must be able to establish a rapport and develop positive relationships with others while conducting self in line with the Agency Code of Ethics. Employees must also demonstrate consistent professional Conduct and establish and maintain appropriate boundaries with others; take accountability for own work while demonstrating a willingness to accept responsibility and offer constructive recommendations; demonstrate dependability and flexibility when shift times or duties of the day change; apply common sense to carry out instructions furnished in written or oral form; and ensure that the best interest of the members are a top priority at all times.

Responsibilities

Participate in interviewing, welcoming, onboarding and initial training of new employees as assigned. Assist in ongoing training relevant to program or member-specific needs.
Primary responsibility for completion of staff work schedule, ensuring that all shifts are covered.
Proactively train PRN staff to be added to shift coverage needs if available
Work with the team to brainstorm coverage, shift switches or tweaking shift hours to help with absence coverage and reduce overtime.
Communicate difficulties with schedule and/or shift coverage to the supervisor for assistance, with as much notice as possible.
Communicate information regarding status changes, transfer requests, terminations, or leaves to TL and appropriate personnel. Complete and submit Personnel Action forms.
Work collaboratively with Human Resources and Team Leaders and Program Director to address open hours.
Approve DSP timecards, monitoring for accuracy, overtime reduction and as outlined by policy. Communicate with peers to confirm accuracy of time worked by DSP at sites on other caseloads.
Monitor DSP performance when on site. Provide feedback when necessary and communicate observations and issues to Team Leaders and Program Director.
Code, approve and submit employee expense reimbursements and agency vehicle mileage.
Monitor sites for safety and maintenance needs. Receive and complete maintenance requests and monitor and communicate delays or issues.
Ensure routine checks, emergency drills, lift reviews etc. are completed and submitted.
Monitor vehicle cleanliness, supplies and incidents. Schedule 6 mos and nonroutine maintenance checks.
Assist with oversight of DSP staff and assume primary responsibility for the Team Leaders and Program Director caseload in the absence of the Team Leaders and Program Director.
Provide backup assistance if the Team Leaders and Program Director are absent.
Other duties as assigned.
Maintain weekly balance of direct care shifts as instructed by supervisor. Direct care assignments may fluctuate depending on open shifts and needs. When completing direct care duties, the ATL will complete duties as outlined on the DSP (Dayhab and DSP - Supported Employment) Job Descriptions providing exemplary services and acting as a role model to DSP workers by:
Monitoring safety and cleanliness of program environments; communicating needs or concerns to Team Leaders and Program Director.
Monitoring the medication and safety needs of members and reporting suggestions or concerns to Team Leaders and Program Director.
Assist in the implementation and monitoring of members’ service plan into daily routine by providing direct support, supervision and encouragement according to their established supports and individualized goals.
Assist in assessing member skills/needs and interests. Communicate observations and suggestions to Team Leaders and Program Director.
Assist in the development, implementation and documentation of member specific training activities as assigned.
Communicate effectively and professionally with guardians, stakeholders and others.
Assist in the implementation and monitoring of member behavioral support plans.
Assist with member education, forums and meetings.