Assistant Team Leader / Assistant Manager

THE PAPER STORE•Nashua, NH

30d

About The Position

TPS Group Holdings, a family of brands including The Paper Store, Uncharted and Gifts & More, is all about transforming daily routines into joyful escapes that inspire and surprise. Our mission is to connect with every customer through carefully chosen products, immersive shopping experiences, and service that goes the extra mile—creating a space that sparks joy with every visit. Position Overview: Assistant Team Leaders are responsible for delivering world-class service, achieving sales goals, maintaining visual excellence, and ensuring operational compliance in a fun, fast-paced retail environment. They provide customers with a unique shopping experience using the G.U.E.S.T. service approach, while building and inspiring high-performing teams that deliver results. Additional responsibilities include managing payroll, training staff in all areas of the store, executing and maintaining visual presentation standards, and holding the team accountable for upholding The Paper Store’s mission, standards, and policies. They report directly to the Store Team Leader.

Requirements

Previous experience in specialty retail management is preferred
Ability to adapt to and lead change
Ability to create a team environment through positive leadership
Ability to work a flexible schedule to include nights, weekends, and holidays
Demonstrate the resourcefulness and initiative to problem solve, operate strategically, and act as a team builder
Demonstrate an ability to multitask, while being attentive to customers
Proficient in using Microsoft Office and POS Systems
Ability to work autonomously while paying strong attention to detail
Ability to be mobile on the sales floor and/or stock room for extended periods of time.
Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques
Professional presentation in attire, demeanor, appearance and compliance to company dress code

Responsibilities

Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service
Greet and welcome every customer warmly and with enthusiasm
Understand customer needs by asking open-ended questions
Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledge
Suggest additional items to build onto sales by utilizing effective selling techniques
Thank the customer sincerely and invite them to return and shop with us again
Be a TPS Brand Ambassador
Build customer loyalty by being friendly, attentive and respectful of customers
Inspire and motivate the team daily by delivering positive feedback and utilizing TPS recognition programs
Contribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required
Willingly assume all Store Team Leader responsibilities in their absence
Demonstrate the ability to make decisions with sound judgement, in the best interest of the TPS customer, store team and business
Demonstrate a commitment to training and development utilizing all training resources available
Demonstrate ability to cross train Associates, Key holders, and Department Managers in all areas of the store to build bench strength and a succession plan for leadership in all departments
Continually train and coach associates in all areas of the business including: visual/merchandising tasks and standards, operational tasks, compliance to company policies and GUEST service behaviors
Execute strategies to drive sales and customer loyalty through: Effective Sales and Service Leader behaviors, The Hallmark Crown Rewards Program, TPS Customer Capture, and Store Events
After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations)
Utilize company performance management tools to develop team members (evaluations, performance documentation, feedback and motivation)
Build positive working relationships with Store Team Leader, DM, merchandisers and corporate partners
Resolve conflicts, problem solve and facilitate complex conversations with honesty and respect
Effectively manage supply, and payroll budgets on a weekly/monthly basis
Perform management functions as expected. This includes but is not limited to: opening and closing of the store, management functions on point of sale, managing the sales floor, coordinating break schedule, etc.
Complete all other related tasks/direction as assigned within assigned time frame
Assist Store Team Leader to achieve hiring goals and maintain a staff that meets the needs of the business
Fill open positions within 30 days by actively networking and recruiting
Ensure compliance to all company Policies, Procedures and expectations
After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations)