Assistant Store Manager Excellent Benefits!

Cinter Career•San Francisco, CA

1d•$25 - $30•Onsite

About The Position

The Assistant Store Manager supports the Store Manager in daily store operations. This role includes supervising and training staff, ensuring excellent customer service, and assisting with administrative and management duties. The Assistant Store Manager helps ensure the store operates smoothly and follows company policies and goals. When the Store Manager is absent, this position assumes full responsibility for store operations.

Requirements

Associate degree in Opticianry or some postsecondary education preferred
At least one year of retail management experience (optical industry preferred)
At least one year of experience as an optician in a retail store or optometry office
Knowledge of retail operations and staff management
Strong customer service and sales skills
Ability to train, motivate, and supervise employees
Basic math and computer skills
Strong communication, time management, and problem-solving skills
Ability to handle conflict and make sound decisions
Manual dexterity and attention to detail
Ability to operate eye exam and optical measuring equipment

Responsibilities

Train employees on company service standards, products, and procedures
Maintain a welcoming, friendly, and professional store environment
Address customer needs, questions, and complaints promptly and respectfully
Resolve customer issues with honesty and integrity
Assist the Customer Service Center (CSC) when needed
Act as Store Manager in their absence
Assign daily tasks to staff to improve efficiency and reduce customer wait times
Support employee satisfaction, teamwork, and professional growth
Help resolve staff concerns and recognize strong performance
Work with management to maintain store appearance and product displays
Conduct meetings to communicate policies, goals, and updates
Enforce company policies related to safety, conduct, and service standards
Create employee schedules based on business needs and availability
Ensure staff receive proper breaks and cover the sales floor when needed
Assist with daily sales reports, financial records, and timekeeping
Maintain customer records, prescriptions, orders, and payments in compliance with privacy laws
Ensure compliance with all federal, state, and local employment and safety regulations
Assist customers with selecting, ordering, and caring for eyewear
Take facial measurements and explain pricing, returns, and warranties
Receive and verify inventory shipments
Adjust, fit, and assemble eyeglasses
Perform cashier duties
Complete other tasks as assigned by the Store Manager