Hardware Store Assistant Manager- Connolly's

Nation's Best Holdings•Fort Wayne, IN

2d•Onsite

About The Position

Connolly's Do It Best- Georgetown , a Nation’s Best Holdings, LLC company, is seeking candidates for our Assistant Store Manager position at our Fort Wayne, IN location. We’re focused on people and relationships first and we’re passionate about customer service and continuous improvement. Are you looking to join a company that is focused on growth? If you enjoy working hard in a fast-paced environment, then join our growing team. What You Will Do and How You Will Contribute: Support the Store Manager with all aspects of operations, including opening/closing procedures, staff supervision, scheduling and task delegation Lead by example in delivering outstanding customer service and ensuring team adherence to service standards Oversee and participate in daily merchandising and inventory management to maintain optimal product availability and presentation Supervise and actively participate in inventory management, including receiving shipments, conducting cycle counts, monitoring stock levels, and implementing shrink control measures Help execute sales initiatives and contribute to meeting or exceeding store performance goals Actively participate in training and mentoring staff, supporting their development and addressing performance concerns as needed Assist in conducting team meetings, communicating daily objectives and fostering a collaborative team culture Partner with the Store Manager on staff evaluations, employee relations matters and procedural compliance Ensure the facility is maintained to company standards, including cleanliness, safety and functionality of store systems and vehicles Monitor and help enforce compliance with safety policies, procedures and operational protocols Handle special orders, investigate customer issues (returns, credits) and maintain regular outbound communication to grow customer relationships Assist with the implementation of operational improvements, store resets, vendor program execution and corporate initiatives Perform other duties and responsibilities as assigned to support store operations and business needs

Requirements

High school diploma or equivalent (required); additional education or certifications in management or retail operations are a plus
Minimum 3–5 years of retail experience with at least 1–2 years in a supervisory or assistant management role
Strong working knowledge of hardware, tools, lumber, or building materials
Proficient in POS systems and basic business software (e.g., Microsoft Office, Epicor)
Proven ability to motivate, guide, and develop a team
Exceptional customer service and problem-solving skills
Comfortable working in a physical, hands-on environment (lifting up to 50 lbs unassisted; more with help)
Ability to work flexible hours, including evenings, weekends, and holidays as needed
Results-oriented with the ability to serve stores with humility and be a steward of Nation’s Best’s values
Demonstrated ability to manage multiple tasks in a fast-paced environment while remaining adaptable and flexible
Strong interpersonal skills with a willingness to consistently provide superior customer service skills

Responsibilities

Support the Store Manager with all aspects of operations, including opening/closing procedures, staff supervision, scheduling and task delegation
Lead by example in delivering outstanding customer service and ensuring team adherence to service standards
Oversee and participate in daily merchandising and inventory management to maintain optimal product availability and presentation
Supervise and actively participate in inventory management, including receiving shipments, conducting cycle counts, monitoring stock levels, and implementing shrink control measures
Help execute sales initiatives and contribute to meeting or exceeding store performance goals
Actively participate in training and mentoring staff, supporting their development and addressing performance concerns as needed
Assist in conducting team meetings, communicating daily objectives and fostering a collaborative team culture
Partner with the Store Manager on staff evaluations, employee relations matters and procedural compliance
Ensure the facility is maintained to company standards, including cleanliness, safety and functionality of store systems and vehicles
Monitor and help enforce compliance with safety policies, procedures and operational protocols
Handle special orders, investigate customer issues (returns, credits) and maintain regular outbound communication to grow customer relationships
Assist with the implementation of operational improvements, store resets, vendor program execution and corporate initiatives
Perform other duties and responsibilities as assigned to support store operations and business needs