Assistant Store Manager, Nashville

Away • Nashville, TN

6d • $52,000 - $55,000 • Onsite

About The Position

We believe travel makes us better. Launched in 2016 with one perfectly designed carry-on, we now offer a range of luggage and travel essentials for every journey. Together we create, innovate, and embark on this journey as a community of travelers, helping to make travel more seamless for everyone. Join The Crew We are hiring an Assistant Store Manager to lead our Nashville, 12South team. Our Retail team creates a transformative experience for each and every customer that visits any of our seventeen stores. We build connections with our customers through product education, world-class-service standards, and operational excellence. We pride ourselves in owning the offline touch point for our brand, and use it as an opportunity to foster a stronger Away community. This is an exciting opportunity to join a widely celebrated brand that is looking to continue to innovate and iterate. We're looking for candidates that are excited to provide best-in-class support to all of our customers from their arrival, and until their departure. To support the needs of the business, we are seeking candidates that have the ability to work evenings, weekends, and holidays. Should you need a scheduling accommodation, please let your interviewer know.

Requirements

• You have elevated customer service and managerial experience, preferably at a scaling company within the retail industry
• You have precise attention to detail and an entrepreneurial mindset
• You're a proven leader and great collaborator who uses business acumen to effectively drive results
• You foster learning, develop people, and align the team around a path to achieve the company's vision
• You're an excellent communicator who uses coaching and feedback to develop team members
• You're reliable, effective, and take accountability for the success of the business
• You're solution oriented; you are resourceful with commitment to following through
• Ability to pull, push, lift, and carry up to 25 pounds throughout the duration of a work shift
• Ability to stand/be on feet for extended periods of time throughout the duration of a work shift
• Ability to bend, squat, twist, and reach as needed throughout the duration of a work shift

Responsibilities

• You'll motivate your team to promote best-in-class, exceptional customer service to every person, every time
• You'll embody our brand standards and core values by reinforcing high expectations, prioritizing accordingly, and taking accountability for your results
• You'll assist with onboarding new hires ensuring their training enables them to meet KPI goals and customer experience standards
• You'll coach and evaluate team members, ensuring a positive feedback loop is maintained to further foster brand growth and professional development
• You'll retain and develop a team of retail associates, growing them into our next generation of retail leaders
• You'll lead and support all store operations to make sure the store hits financial objectives and remains compliant with all operational expectations
• You'll meet individual KPI expectations and sales goals, while also supporting overall store success
• You'll use company tools and tactics to take accountability for the success of the business, assuming responsibility without prompting
• You'll partner with store management to assist with marketing events and programming at the store

Benefits

• Take care of yourself and your family through our health insurance offerings
• Invest in your future by participating in our 401(k) (with a company match!)
• Find balance through our many paid time off programs (vacation, wellbeing, holidays, floating holidays, and compassion leave - just to name a few!)
• Build your travel uniform through discount codes, product stipends, and giveaways
• Give back through company-sponsored volunteer and charitable opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed