Assistant Store Manager (Internal Applicants)
About The Position
We believe Running Changes Everything. With more than 270 stores and growing, Fleet Feet is the largest running retailer in the country. Catering to more than runners, we pride ourselves on having an inclusive environment! We believe it's a privilege to serve and to deliver unmatched service and support when outfitting every customer. We like to keep things high-spirited, fast-paced and fun, wearing more than a few hats and stepping in to help out wherever it's needed. We run together to solve problems, reach goals, encourage others and champion our brand. We are always in pursuit of hardworking people to join our quest and bring our core values to life. As an Assistant Retail Experience Manager, you will support the Retail Experience Manager in the day-to-day and long-term success of your store. This position will help create the best customer experience by focusing on what matters most, the team. You will assist with onboarding, managing floor operations, coaching in the moment, performance management & check-ins, scheduling and ongoing education of our Outfitters. You will also be responsible for fostering customer happiness and be knowledgeable in day-to-day functions that help the day run smoothly. At Fleet Feet, we strive to be Day Makers - making our team and our customers' day brighter through our words and our actions. We pride ourselves on putting people first and know that what we do each day does not happen anywhere else, for staff or customers. We truly believe that running changes everything.
Requirements
- Available to work a flexible schedule, including days, evenings, weekends, and holidays
- Demonstrated leadership ability with at least 1 year of retail experience in a customer-facing sales setting
- Passion for managing, training, and motivating employees
- Positive, enthusiastic, self-motivated and detail-oriented
- Collaborative and customer-centric
- Willing to go above and beyond when needed
- Knowledgeable in day-to-day functions that help the day run smoothly
Responsibilities
- Supports the Retail Experience Manager and acts as "Manager on Duty" when RXM is not present
- Assists with onboarding new employees
- Provides support with check-ins and performance management - either independently or cooperatively
- Coaches in the moment and helps educate new and existing team members
- Helps with scheduling
- Responsible for fostering customer happiness
- Impacts team members and culture through recognition, coaching and employee development opportunities
- Promotes individual and team performance by setting expectations, delegating and by providing tools and resources
- Builds and maintains trust from staff and customers by using sound judgement
- Communicates professionally with customers and team
- Delivers the best customer experience by creating a positive staff culture with a focus on performance management and education
- Owns and manages administrative tasks, customer interactions and a fast-paced environment while staying organized
- Demonstrates the Fleet Feet core values in every action
- Supports all Fleet Feet initiatives, activities and functions
Benefits
- High energy and fun atmosphere
- Training and advancement opportunities within the Fleet Feet brand
- Community involvement and community service activities
- Up to $500 in annual race reimbursements
- 401(k) options with company match (Age 21+ after 1 year of employment)
- Insurance benefits including medical, dental, vision & HSA
- Paid Time Off (15 days/120 hours per calendar year)
- 5 Paid Holidays
- Generous employee discount
- Quarterly footwear allotment
- Free Fleet Feet Training Programs
- Passionate team members
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
