Assistant Spa Manager

VIVA DAY SPA LLC•Austin, TX

About The Position

Looking for a nourishing work environment, surrounded by talented and interesting people, with room to grow? We're currently seeking a hands-on Assistant Spa Manager who has a passion for excellence & an entrepreneurial spirit for our vibrant day + med spa. If you are contagiously positive with an outgoing personality and you excel with sales and high volume booking, and possess a proven track record of managing and developing a strong, inclusive team, read on. The BEST Spa in Austin LIVE LIFE LOVE LIFE Viva is an Austin based, day and med spa spa started in June of 2005 by three women. We're fast growing, hip and locally-owned, with three locations in Central Austin. We attribute much of our success to our incredible employees, and are firm believers in taking care of our talented people who, in turn, pamper our guests with 5-star care. VOTED BEST SPA Austin Chronicle; Austin Monthly; and Austin Young Chamber of Commerce We're extremely proud to have been ranked Best Places to Work by the Austin Business Journal four times. Our low employee turnover rate is a testament to our most important values, including providing a happy and prosperous employee experience by maintaining a safe and nourishing place to work, along with a fun & caring culture, and a growing list of competitive benefits. Is Seeking Experts Like YOU A warm, calm and caring demeanor 5 Star customer service wizard with multi-line phone system expertise Sales and education-driven, with a natural ability to cross-book and upgrade, and a passion for growing others in this capacity An acute attention to detail; ability to think on your feet Superior time management and organizational skills Critical conversation and mediation skills with ability to diffuse stressful situations, turn unhappy guests into loyal customers, and to keep your team feeling energized and inspired A responsible; wellness-oriented team player, with a strong work ethic Curiosity and knack for building relationships and engaging people A natural ability to inspire, educate and grow business and people Professional communication skills, both written and verbal At least one year of professional experience in a spa, hotel, salon or high-end hospitality customer service role in management capacity, preferably with spa booking software with an emphasis on high volume booking. Working experience using MS Office and/or Google Drive. Prior experience with Meevo, RX Photo, Chatra and Slack a plus! Excellent organizational and administrative skills to perform diverse operational duties Consistent attendance & punctuality + ability to work weekends and some holidays Able to lift at least 25 pounds Willingness to make a one year commitment to your permanent schedule, and within your dept is required. BRIEF OVERVIEW OF RESPONSIBILITIES Evangelize the brand! Exude warmth and a can-do attitude. Supervise employees in a way that makes them want to work for you. Hire, train, coach, goal set, provide disciplinary action (and document), and terminate employees Meet and exceed key performance indicators Demonstrate enthusiastic and outstanding customer service in courteous and attentive manner Educate guests on all services, amenities, & home care to optimize their experience while maximizing books Research and resolve guest-relations issues and employee matters in a timely manner Maintain safety standards and cleanliness, keeping work area clean and equipment properly sanitized Oversee overall "opening day" appearance of the location Oversee inventory and orders Communicate Repair and Maintenance Issues to proper channels At the GREATEST PLACE TO WORK The most awesome co-workers you can imagine! Among the highest pay in the industry Incentive & bonus potential Health, Dental and Vision benefits at 30 hours per week 3 Weeks PTO at 30 hours per week 2% Matching 401k at just 20 hours per week 3 Weeks Paid Parental Leave after 1 year of Employment Deep discounts on services and retail CEU Allowance after 6 month of Employment Ongoing training; opportunities to grow BE HERE NOW. If spreading love by serving people makes your heart skip a beat, and you value Authenticity, Excellence at Every Touchpoint, Doing the Right Thing, and 360 Degrees of Excellence, YOU BELONG HERE. Send us your resume along with a cover letter outlining why you'd be the ideal fit for this position at Viva Day Spa + Med Spa. Bonus points for completing this sentence in your response: I do my part to help make the world a better place by_____. We look forward to hearing from you! We’re proud to provide equal opportunities to all employees and applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, results of genetic testing or other applicable legally protected characteristics. This position does require a background check due to the personal nature of our business. COVID-19 considerations Viva is proud to use hyper-clean sanitation practices, HEPA filters throughout the spas + offices in addition to state mandated sanitation/cleaning protocols. During times of pandemic, Viva carefully considers the various stage levels and the impact it has on our guests and team. As such, we implement extra protective measures to ensure the health and safety of those in our community.

Requirements

A warm, calm and caring demeanor
5 Star customer service wizard with multi-line phone system expertise
Sales and education-driven, with a natural ability to cross-book and upgrade, and a passion for growing others in this capacity
An acute attention to detail; ability to think on your feet
Superior time management and organizational skills
Critical conversation and mediation skills with ability to diffuse stressful situations, turn unhappy guests into loyal customers, and to keep your team feeling energized and inspired
A responsible; wellness-oriented team player, with a strong work ethic
Curiosity and knack for building relationships and engaging people
A natural ability to inspire, educate and grow business and people
Professional communication skills, both written and verbal
At least one year of professional experience in a spa, hotel, salon or high-end hospitality customer service role in management capacity, preferably with spa booking software with an emphasis on high volume booking.
Working experience using MS Office and/or Google Drive.
Excellent organizational and administrative skills to perform diverse operational duties
Consistent attendance & punctuality + ability to work weekends and some holidays
Able to lift at least 25 pounds
Willingness to make a one year commitment to your permanent schedule, and within your dept is required.

Nice To Haves

Prior experience with Meevo, RX Photo, Chatra and Slack a plus!

Responsibilities

Evangelize the brand! Exude warmth and a can-do attitude.
Supervise employees in a way that makes them want to work for you.
Hire, train, coach, goal set, provide disciplinary action (and document), and terminate employees
Meet and exceed key performance indicators
Demonstrate enthusiastic and outstanding customer service in courteous and attentive manner
Educate guests on all services, amenities, & home care to optimize their experience while maximizing books
Research and resolve guest-relations issues and employee matters in a timely manner
Maintain safety standards and cleanliness, keeping work area clean and equipment properly sanitized
Oversee overall "opening day" appearance of the location
Oversee inventory and orders
Communicate Repair and Maintenance Issues to proper channels