Assistant Spa Manager

Massage Heights•Decatur, GA

2d•$15 - $19

About The Position

Our brand purpose is to Elevate the Lives of the People we Touch . Become part of the team at Massage Heights and help build and guide your team to inspire, educate, and promote a balanced lifestyle for every Member and guest who walks through the door. This position is the beginning to building a rewarding career in a dynamic industry. The essential duties and responsibilities of the Assistant Retreat Director position are designed to assist the Retreat Director in exceptional guest service and team member satisfaction.

Requirements

At least 1-year face-to-face sales or retail management experience
Self-starter mentality with leadership, organization, communication, and interpersonal skills
At least 1-year experience in training, coaching, and conflict resolution
Capacity to develop positive relationships with employees to manage coaching/mentoring with discipline
Demonstrate a working knowledge of computers and standard software
Basic business math skills
Must be able to work varied hours to include weekends, evenings, holidays, etc.

Responsibilities

Directly assist the Retreat Director in supervising all aspects of Retreat operations, from driving revenue and profitability to managing inventory, ensuring brand systems and processes are adhered to with consistency through each shift
Assist as assigned with recruitment, hiring, training, developing and retaining top talent
Plan and implement Front Desk Sales Associate training; in-the-moment coaching, role-playing, and training are essential for the success of the Front Desk Team
Stay updated on all services, products, and promotions, and be diligent in setting an example for your team
Effectively manage team member schedules to ensure proper execution of daily operations
Collaborate with the Retreat Director to set individual team member and overall Retreat goals; create plans and convert plans into action to meet and exceed goals
Lead by example, demonstrating the ability to achieve personal as well as team goals