Assistant Site Manager - Clean Express Auto Wash
About The Position
Become a part of our team and earn a competitive hourly rate of $22.00, with the additional opportunity to qualify for additional incentives based on site performance. As part of Express Wash Concepts, one of the region’s fastest-growing and award-winning companies, we offer more than just a job – we provide a path to growth and success. Whether you’re starting your career or looking to take it to the next level, we’re here to support your journey. At Moo Moo Express Car Wash, we’re more than just a car wash—we’re committed to delivering fast, eco-friendly services, providing exceptional customer care, and giving back to our communities. Most importantly, we empower our team members with a clear roadmap for growth, offering opportunities to advance from Assistant Site Manager to leadership roles and beyond. As an Assistant Site Manager, you will assist the site manager to ensure the store is operating and exceeding customer service needs. You will also focus sales efforts by engaging potential customers and presenting monthly unlimited car wash packages and upselling products to existing customers! Express Wash Concepts (EWC), our rapid growth is creating exciting new opportunities — and we’re looking for talented, motivated individuals to join our team. Explore our open roles, discover the best fit for your skills, and track your progress throughout the hiring process. We’re excited to learn more about you and the impact you can make! Founded in 2018, Express Wash Concepts is one of the nation’s fastest-growing express tunnel car wash operators and the parent company of five award-winning brands. With 130+ locations across six states — and more opening every month — we’ve earned a place on the Inc. 5000 list of America’s Fastest Growing Companies for five consecutive years. Our mission is simple: deliver fast, high-quality, eco-friendly washes paired with exceptional customer experience and a people-first culture.
Requirements
- High school diploma or equivalent required
- Minimum of 1 year of leadership experience.
- At least 2 years of customer service experience, including de-escalation tactics.
- Basic IT and computer proficiency, including POS systems and Microsoft Office.
- Ability to work flexible hours, including weekends.
- Strong verbal communication skills to effectively engage with customers.
- Capability to provide and follow clear directions.
- Ability to close the site at least two nights per week and open as needed.
- Ability to coach, mentor, and train
- Present professional image according to appearance guidelines
Nice To Haves
- Associate or bachelor’s degree preferred.
Responsibilities
- Assist the site manager to ensure the store is operating and exceeding customer service needs.
- Focus sales efforts by engaging potential customers and presenting monthly unlimited car wash packages and upselling products to existing customers!
- Maintain high-quality day-to-day on-site store operations.
- Lead with integrity and foster a culture of respectful accountability.
- Strive to exceed sales goals and store growth.
- Assist with Recruiting, developing, and motivating teams to deliver the company’s mission.
- Successful management of labor and staff scheduling
- Effective P&L management through monitoring of chemicals, utilities, and other expenditures
- Maintain quality assurance through accurate Quality Control checks.
- Follow standard procedures for cash management to include daily reconciliations, audits, and deposits.
- Monitor inventory and supplies and assist with orders.
- Ensure adherence to all safety protocols and standard operating procedures.
- Properly address all customer escalations in a calm and collected manner.
- Learn wash process and equipment to expand the knowledgebase.
- Further growth through educational/training opportunities
- Perform other related duties as required and assigned.
Benefits
- Medical benefits
- Vision benefits
- Dental benefits
- Company-Paid Life insurance
- Disability insurance
- Accident insurance
- Hospital Indemnity
- Employee Assistance Program
- 401k with up to 4% company match
- Recognition programs
- Ongoing training and professional development
- Unlimited Wash Club membership
- 50% off retail items
- Company-provided uniforms
- Educational reimbursement
- Paid vacation
- Clear growth and development opportunities
- A supportive team environment focused on coaching, training, and celebrating wins
- Opportunities to give back through community partnerships and EWC Cares
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
11-50 employees
