Assistant Shop Manager

Drybar Shops

2d•Onsite

About The Position

Drybar Fairfax Corner is looking for an Assistant Shop Manager to oversee shop operations. This individual will assist the Shop Manager with leading the internal and external client experience, upholding and enforcing Drybar standards and policies, managing the day-to-day business, and being responsible for the overall performance of the shop. Additionally, the Assistant Shop Manager will be responsible for maintaining positive team morale and leading the shop's culture. At Drybar®, our philosophy is simple: Focus on one thing and be the best at it. For us that’s blowouts. Our tagline says it all: No cuts. No color. Just blowouts.

Requirements

Valid cosmetology license in the state of Virginia
High school diploma (Associate’s or Bachelor’s degree in Business Administration, Management, or a related field preferred)
MINIMUM 1-year experience as a supervisor/manager in a customer service-centric environment (salon, retail, hospitality industry)
Proven record of providing over-the-top, amazing customer service
Strong verbal and written communication skills
Strong leadership skills focused on mentoring and motivating a highly-diverse team
High-level interpersonal skills - able to de-escalate tensions and navigate disagreements with composure to solve customer complaints professionally
Understands digital marketing, social media management, and retail sales strategies to drive business growth
Proficient in bookkeeping, financial management, budgeting, and general business principles
An excellent organizer and problem solver with strong project management skills
Able to effectively facilitate shop order and structure; implement all policies and procedures
Able to work flexible days and hours; including nights, weekends, and holidays