Assistant Shift Manager - Casino Ops

Plainridge Park Casino • Plainville, MA

22d

About The Position

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK. Responsible for fostering a fun environment Responsible for being a gracious host to all guests and co-workers Responsible for promoting a positive influence in the community and participating in company-sponsored events Assists in supervising slot operations and helps to monitor all related services affecting the department on an assigned shift Assist to coach personnel in the proper behavior performance of duties Assists in maintaining work schedules for assigned personnel Ensures guest recognition and development are primary duties for all personnel Maintain the highest standard of customer service and integrity in the slot department Ensure all teams members adhere to department policies, procedures, internal controls and gaming regulations Maintain and inspire highly trained and motivated team members; Administer and adhere to all gaming rules and regulations Investigate variances, bill validator and ticket in/ticket out claims Approves and witness jackpot pay offs

Requirements

• Willing and able to work a consistent overnight shift
• Must have an outgoing, energetic, and enthusiastic attitude
• Must enjoy hosting others
• Must be comfortable initiating conversations and creating a fun environment with our guests
• Strong proven leadership skills
• Two years of supervision or equivalent experience
• Must be proficient in Microsoft applications (Excel, Access, Word)
• Proven communication and interpersonal skills
• Ability to work collaboratively and communicate effectively with Team Members at all levels of the organization.
• Empower employees to use their creativity to retain and attract new guests
• Strong project management and execution skills
• Highly organized and detail oriented.
• Physically mobile with reasonable accommodations including: ability to push, pull, carry, and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

Responsibilities

• fostering a fun environment
• being a gracious host to all guests and co-workers
• promoting a positive influence in the community and participating in company-sponsored events
• supervising slot operations and helps to monitor all related services affecting the department on an assigned shift
• coach personnel in the proper behavior performance of duties
• maintaining work schedules for assigned personnel
• Ensuring guest recognition and development are primary duties for all personnel
• Maintaining the highest standard of customer service and integrity in the slot department
• Ensuring all teams members adhere to department policies, procedures, internal controls and gaming regulations
• Maintaining and inspire highly trained and motivated team members
• Administering and adhering to all gaming rules and regulations
• Investigating variances, bill validator and ticket in/ticket out claims
• Approving and witnessing jackpot pay offs

Benefits

• wellness programs designed to support our team members' financial, physical, and mental well-being
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed