Assistant Service Manager

Transwest Trucks • Savage, MN

3h

About The Position

We're seeking a talented Assistant Service Manager to join the Transwest Team! Transwest is a leading provider of top-quality commercial trucks and transportation solutions. Committed to reliability and customer satisfaction, Transwest is dedicated to driving success in the transportation industry. Why join the Transwest Team? Exceptional Leadership Beautiful, Updated & Clean Environment Competitive PTO & Benefits Packages Company Training Opportunities for Advancement Quick & Efficient Interview Process We offer a full benefits package for eligible employees including: Medical, Dental, and Vision Insurance Life (Voluntary and Employer Paid) and Disability Insurance 401(K) with company match beginning with your first contribution. HSA and/or FSA Paid Time Off, Sick Time, and Company Paid Holidays Employee Car Discount Program

Requirements

• High school diploma or equivalent.
• Valid driver's license and MVR in good standing.
• Excellent written and verbal communication skills.
• Leadership Skills
• Customer Service Skills
• Multitasking Skills
• Conflict Resolution Skills
• Independent Working Skills
• Detail Oriented
• Quick Thinking
• Ability to work any shift if needed.
• Familiarity with all aspects of gas and diesel truck repair and maintenance including; engine repair, transmission repair, drivability and electrical diagnostics, suspension, brake systems, etc.
• Ability to obtain a CDL within 90 days of employment.
• Ability to successfully complete a general abilities assessment.
• Ability to pass a post-offer background check, physical and drug screen.

Nice To Haves

• Previous experience in a similar role.
• Experience diagnosing and repairing diesel trucks.
• Diesel Engine Technology Certification(s) and/or Education

Responsibilities

• Manage and directly supervise shop staff including; Administration, Foremen, and Service Writers.
• Assist the Service Manager in training personnel.
• Preform quality assurance activities as directed through quality assurance inspections, random quality checks and training technicians in quality assurance.
• Assist the Service Manager in resolving customer complaints and general customer relations.
• Schedule, assign and supervise work with the objective of maximizing the balance of quality, productivity and profit.
• Supervise maintenance of tools and shop equipment
• Customer Relations
• Maintaining relationships with current customers.
• Review estimates and actual repair time.
• Labor Pricing
• Initial and on-going training and support of all service personnel.
• Actively engage with the Service Manager.
• Participate in annual marketing plan and budget for the shop.
• Involved in regular monitoring of actual performance to plan and determine reasons for variance.
• Develop and implement appropriate strategies and programs as necessary to attain the dealerships shop objectives.
• Ensure all policies and procedures are being followed to maintain Elite Certification.
• Carry out established company policies and procedures.
• Additional duties as assigned.

Benefits

• Medical, Dental, and Vision Insurance
• Life (Voluntary and Employer Paid) and Disability Insurance
• 401(K) with company match beginning with your first contribution.
• HSA and/or FSA
• Paid Time Off, Sick Time, and Company Paid Holidays
• Employee Car Discount Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees