Assistant Service Manager

H & R Agri-Power•Brownsville, TN

About The Position

SUMMARY/OBJECTIVE: An Assistant Service Manager provides support to the Service Manager and Service department by managing internal and external customer needs and personnel, scheduling shop and field repairs, and directing other shop repairs. A successful Assistant Service Manager will perform the following tasks/duties in a way that promotes H&R Agri-Power’s mission to provide quality products/service at a fair price to afford a reasonable return on assets. ESSENTIAL DUTIES & RESPONSIBILITIES: Create Service Tickets with accurate and appropriate information to ensure that repairs and/or maintenance are carried out precisely and on the appropriate equipment. Carry-out and enforce practices that the Service Manager and Service Coordinator have put into place to retain the efficient operations and profitability of the department. Track and compare Technician payroll and job output time throughout the work week. Audit at the end of the payroll period for inaccuracies and approve timecards. Communicate with customers to arrange incoming or outcoming delivery of equipment. Monitor Service Technician training progress. Collaborate with the Training Management Coordinator to verify enrollment and/or completion. Assist in maintaining up-to-date and organized service library of bulletins and reference material. Assist in scheduling and rescheduling of service work. Follow and educate personnel on all company and government procedures and policies. Assist in the oversight of repairs and maintenance on equipment to ensure the work is being carried out in a way that aligns with the policies and procedures that H&R have enacted. Identify, analyze, and comprehend schematics, charts, and mechanical/technical procedures. Aid the Service Manager with the budget management by identifying places that costs could be cut and profit increased. Attend all training as assigned and maintain the highest levels of knowledge of changing practices and standards, equipment, and parts. Maintain a positive, professional, and safe work environment by interacting with peers, management and support resources in a way that promotes teamwork and a commitment to excellence.

Requirements

High School diploma or Equivalent
3+ years of management experience
5+ years of experience working in an automotive or heavy-machinery shop
3+ years of experience in customer service
In-depth experience utilizing multiple computer databases, Outlook, and Excel
Individuals must be able to maintain a high degree of professionalism and courtesies while interacting with customers
Willing and able to operate in and promote a customer and team driven environment
Possess an ability to lead others productively and encourage motivation in team members
Efficient multi-tasker
Has a positive attitude
Communicates clearly and concisely one-on-one or within a group
Ability to read, comprehend and interpret internal reports
Possess first-rate customer service skills and lead as an example for your team
Solves problems using logical and critical thinking
Must be competent and able to set work priorities and work independently
Able to satisfactorily carry-out written and verbal directions
Computer skills
Acquired mechanical and technical knowledge
Must have a valid driver’s license with a clean driving record
Ability to move around the dealership building and grounds without assistance
Ability to repeatedly bend, crouch, kneel, stand, reach, grasp, strain, crawl, walk or climb
Ability to climb in, out, and under equipment
Ability to operate all equipment in a safe and proper manner
Ability to lift 10 pounds on a normal basis, lift 25 pounds frequently and occasionally lift up-to 75 pounds
Possess a visual acuity that will allow you to see small cracks, holes, and parts
Ability to work in a non-climate-controlled environment or outside in inclement weather

Nice To Haves

Attended a Diesel or Heavy Machinery course preferred, but not required.
Agriculture background is a plus, but not required.

Responsibilities

Create Service Tickets with accurate and appropriate information
Carry-out and enforce practices that the Service Manager and Service Coordinator have put into place
Track and compare Technician payroll and job output time throughout the work week
Audit at the end of the payroll period for inaccuracies and approve timecards
Communicate with customers to arrange incoming or outcoming delivery of equipment
Monitor Service Technician training progress
Collaborate with the Training Management Coordinator to verify enrollment and/or completion
Assist in maintaining up-to-date and organized service library of bulletins and reference material
Assist in scheduling and rescheduling of service work
Follow and educate personnel on all company and government procedures and policies
Assist in the oversight of repairs and maintenance on equipment
Identify, analyze, and comprehend schematics, charts, and mechanical/technical procedures
Aid the Service Manager with the budget management
Attend all training as assigned
Maintain a positive, professional, and safe work environment