Commercial - Assistant Service Manager

Parrish Tire • Statesville, NC

9h • Onsite

About The Position

The Assistant Service Manager supports the Service Manager in overseeing daily service operations, ensuring high-quality repairs, efficient workflow, and excellent customer service. This role helps manage technicians, schedules, parts coordination, and safety while maintaining productivity and profitability.

Requirements

• High school diploma or GED
• 3+ years of experience in service, maintenance, or repair operations
• Strong mechanical or technical knowledge
• Ability to read work orders, manuals, and schematics
• Good computer skills

Nice To Haves

• Technical certification preferred
• Prior lead technician or supervisory experience preferred
• CMMS, work orders, spreadsheets preferred

Responsibilities

• Assist in planning and coordinating daily service work orders
• Help prioritize jobs to meet deadlines and customer expectations
• Monitor work progress and follow up on delayed or incomplete jobs
• Support scheduling of technicians and on-call coverage
• Assist in supervising service technicians and apprentices
• Help with onboarding, training, and coaching of technicians
• Ensure technicians follow standard repair procedures and safety policies
• Assist in performance evaluations and productivity tracking
• Communicate with customers regarding service status, delays, and repairs
• Help resolve customer concerns or service issues professionally
• Support warranty and service documentation
• Coordinate with parts department or vendors to ensure parts availability
• Help track inventory, tools, and equipment usage
• Assist with cost control and minimizing downtime due to parts shortages
• Enforce safety procedures and proper use of PPE
• Assist with inspections and compliance with company and regulatory standards
• Promote a clean, organized, and efficient shop environment
• Assist with service reports, work orders, and documentation
• Support labor tracking, timecards, and job costing
• Help identify opportunities to improve efficiency and reduce costs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees