Commercial Service Manager

Matheny Motors•New Castle, DE

About The Position

The Commercial Service Manager is responsible for overseeing the operations of the service departments daily, to ensure that all repairs and customer service interactions are the highest quality. This role involves the managing, of a team of Commercial Service Advisors and Commercial Service Technicians, while maintaining maximum efficiency and customer satisfaction. As a Commercial Service Manager, you are tasked with the job of developing and implementing service department processes, managing budgets, and ensuring that all safety regulations are followed. You will serve as a primary point of contact for customers and will need to be able to address and efficiently resolve issues. The ideal candidate should be someone with strong leadership and management skills, a deep understanding of automotive repair, and someone who is committed to providing the best service possible.

Requirements

Highschool diploma or GED required; some post high school education or training is preferred
Three years of service management experience
Experience with Hino, Freightliner, Cummins, Detroit, Isuzu and other manufactures
Excellent communication skills, customer services skills and problem-solving skills
Ability to maintain composure in stressful situations
Strong leadership and motivational skills
Strong organization skills and ability to multitask
Can manage time to meet frequently changing deadlines in a fast-paced environment
Highly professional and dependable
Safety and customer oriented
Strong computer and internet skills, including Microsoft Suite

Nice To Haves

CDK Global DMS experience highly preferred
Knowledge of budgeting, forecasting, finance, staffing, and scheduling preferred

Responsibilities

Oversees the management and daily operations of the commercial truck service department
Motivates and develops staff through coaching, mentoring, and training
Executes a documented service customer write up process including, when diagnosis begins, estimated completion and update communication schedule.
Document all communication for Express Assessment in Uptime Pro and DMS
Manages department budget and finances
Ensures department budget and finances are met
Produce quarterly forecast numbers to upper management
Ensuring compliance with all applicable federal and state laws and all company polices
Guarantee customer satisfaction in all areas
Manges all required paperwork and records and prepares documentation when needed
All safety requirements and reports as issued by Comply Auto
Stay up to date on all assigned OEM training
Performs other duties as assigned