Assistant Service Manager

J.F. Shea•San Jose, CA

39d•$30 - $38•Onsite

About The Position

The Assistant Service Manager assists the Service Manager in the successful completion of the day-to-day maintenance of the apartment community in accordance with Shea Properties standards, policies and procedures. The Assistant Service Manager performs specific carpentry, plumbing, painting, electrical, HVAC, masonry, appliance and other general and preventative maintenance repairs. The Assistant Service Manager may provide direction to the service staff to ensure that all work is completed in a timely manner. The Assistant Service Manager, as with all members of the Shea Properties Team, is expected to conduct himself/herself in a manner, which demonstrates initiative, professionalism, personal awareness, integrity, and exercises confidentiality in the appropriate areas of his/her performance. The Assistant Service Manager shares in the Shea Properties Commitment of our Vision, Mission, Values, and consistently performs all functions in a fashion that inspires and motivates others to actively pursue them The Pay range for this position is $30.23 - $37.79/hour. The Assistant Service Manager is also eligible to participate in the maintenance program, sign-on bonus and the annual discretionary bonus plan. JF Shea offers a competitive benefit package including PTO, paid holidays, medical, vision, 401K, disability, life insurance, 50% discounted apartment (based on availability) and cell phone allowance.

Requirements

Must have basic computer skills and be able to create and close out work orders
Ability to perform advanced level maintenance related tasks including painting, carpentry, electrical, HVAC, plumbing, and pool maintenance.
Effective oral and written communication skills; ability to give clear direction and respond to inquiries.
Provide exceptional customer service.
Project management skills including planning, organizing, and coordinating tasks.
Negotiate and resolve conflicts.
Ability to operate hand tools.
Knowledge of First Aid and Safety procedures.
High School Diploma or equivalent supplemented by specialized courses in HVAC, plumbing, electrical, and carpentry.
Minimum of 2 years property management experience performing advanced maintenance related job duties.

Responsibilities

Ensures all safety regulations are followed.
Must participate in and lead lineup on a routine basis.
In conjunction with the Service Manager, prioritizes and completes maintenance work and maintenance service requests for the apartment community. Completes related paper work in an accurate and timely manner. Covers safety requirements.
Performs specific carpentry, plumbing, painting, electrical, HVAC, masonry and other general maintenance in accordance with Company standards and local city, state and federal building codes when applicable. May repair/maintain various property emergency and security systems.
Performs scheduled preventative maintenance in accordance with the community's preventative maintenance program.
In conjunction with the Service Manager, schedules apartment maintenance turnover process. Inspects all rent ready apartments to ensure all maintenance items are completed and the apartment is ready for move-in.
Assists with the inspection of work performed by vendor/contractor(s) to ensure quality and completeness, and compliance with company standards.
Organizes parts and materials required for maintenance service requests and maintenance work in advance to ensure efficient completion of all maintenance work.
Assists in maintaining inventory by properly monitoring and recording inventory items.
Maintains all storage facilities, equipment and the maintenance workshop in a neat and orderly working condition.
Regularly provides information to the Property Management Staff regarding safety concerns and the general appearance of the community to ensure a quality and safe living environment for the residents and marketability of the community.
Makes recommendations to the Service Manager on new technologies, methods, and materials for improving operating costs.
Provides on-call maintenance for evenings, weekends and holidays as scheduled.
Performs other duties as assigned. Actual job duties and responsibilities may vary depending on the size of the community.