Assistant Service Manager

Woody Buick GMC of Gurnee•Gurnee, IL

6d•$60,000 - $120,000

About The Position

We are Woody Buick GMC in Gurnee, Chicaogland’s largest and fastest growing General Motors dealership focused on customer satisfaction and community. We are seeking a Assistant Service Manager that is passionate about providing an exceptional experience for customers and their team. We owe our success to the efficiencies we create in every corner of our company and the people at each level who make that happen. Woody Service Advisors are the face of the dealer service experience. Their hard work makes it possible to uphold Woody’s company philosophy, providing quality vehicles and the best possible service. Their smiles and pleasant demeanors keep customers coming back time and time again.

Requirements

Must possess exceptional customer service and organizational skills
Capable of paying attention to details while multi-tasking
Ability to work both independently and within a team environment
Prior work experience in a customer service or retail environment preferred
Strong desire to set and achieve goals
Demonstrated communication and interpersonal skills
Average to advanced computer skills
Valid in-state driver’s license
High School diploma or equivalent

Responsibilities

Seek opportunities to provide an exceptional experience.
Ensure that customers receive courteous and efficient service.
Greet customers in a friendly manner and obtain vehicle information.
Provide updates on vehicle status, concerns, warranties, maintenance and repairs.
Follow dealership and manufacturer guidelines and procedures.
Work in a fast-paced environment with limited supervision.
Review individual CSI, sales and production metrics daily.
Set goals for individual performance and seek opportunities to improve.
Drive business through training and high-level involvement in operations.
Collaborate with coworkers to solve problems for customers and the department.