Assistant Service Manager - Waterloo

SYDENSTRICKER NOBBE PARTNERS•Waterloo, IL

23h•Onsite

About The Position

The Assistant Service Manager supports the Service Manager in the daily operations of the service department to ensure excellent customer service, efficient repair processes, and high-quality work. This role assists with scheduling, work order management, technician coordination, and customer communication while helping drive overall departmental profitability and productivity.

Requirements

Strong customer service and communication skills
Working knowledge of mechanical, electrical, and hydraulic systems on farm/turf equipment
Understanding of work order systems and service management software (e.g., John Deere Service Advisor, PFW)
Ability to work in a fast-paced, team-oriented environment
Proficient in Microsoft Office and dealership business systems
High School Diploma or equivalent
2+ years of experience in a service-related or technician role

Nice To Haves

Experience in service operations or technician roles (agriculture or turf equipment a plus)
Technical degree or certification
Previous supervisory experience

Responsibilities

Assist in managing the service department workflow to ensure timely completion of repairs and service jobs.
Support the preparation and review of service work orders, including proper documentation, warranty submissions, and parts ordering.
Provide clear communication with customers regarding service updates, estimates, and repair timelines.
Help coordinate technician workloads based on skill levels and job requirements.
Monitor service department performance metrics and support continuous improvement efforts.
Assist in managing department scheduling, including shop and field service calls.
Support warranty and internal claims processes with accurate and timely submission.
Ensure compliance with safety and environmental standards.
Step in to lead or supervise in the Service Manager’s absence.
Promote and maintain a high level of customer satisfaction and employee engagement.
Help maintain service department cleanliness, organization, and shop tools/equipment.