Waterloo IA, Parts Specialist

P & K MIDWEST INC•Waterloo, IA

1d•Onsite

About The Position

The Parts Specialist performs duties related to in-store customer service and is responsible for all aspects of parts inventory, including stocking, receiving, sale, and cycle counts. This role involves communicating with customers to determine their parts needs, researching and identifying parts using a computer inventory system, and processing sales. The specialist handles daily opening/closing procedures for cash payments, verifies shipments, and assists with placing Machine Down and Stock Orders. They supply Service Technicians with parts, transfer parts between locations using the computer system, and are responsible for opening/closing the store. Additional duties include answering phone calls, performing cycle counts as directed by the Parts Lead, assisting with merchandise displays, and maintaining cleanliness in the showroom and warehouse. The role also involves maintaining department tools and equipment, promoting a safe working environment, completing safety training, and improving product knowledge through training courses to support parts sales. This is a Safety Sensitive Position.

Requirements

Ability to use standard desktop load applications such as Microsoft Office and internet functions.
Ability to work extended hours and weekends.
Excellent customer service skills.
High School Diploma or equivalent.

Nice To Haves

At least 1 year experience in parts department operations preferred.

Responsibilities

Communicates with customer to determine needs regarding parts.
Research and identify the parts needed by customers through utilization of the computer inventory system.
Process the sale of parts.
Performs daily opening/closing procedures regarding cash payments.
Verifies receipting-in of shipments and assists with placing Machine Down and Stock Orders in their proper inventory locations.
Supplies Service Technicians with parts as required.
Transfers parts between locations utilizing the computer system.
Responsible for opening/closing the store.
Answers the phone and helps customers calling into the store.
Performs cycle counts upon direction from Parts Lead.
Assists with preparing and maintaining merchandise displays.
Performs routine housekeeping tasks for the showroom as well as the warehouse.
Maintains condition of tools and equipment for the department including pallet jacks, hose machine, etc.
Promotes a safe working environment and completes safety training as required.
Improves product knowledge and supports parts sales through completion of training courses.