Assistant Service Manager

North Las Vegas • North Las Vegas, NV

1d

About The Position

An Assistant Service Manager supports daily service operations, leading staff, resolving complex customer issues, and ensuring high service quality, often acting as a liaison between customers, technicians, and management to meet operational goals and maintain customer satisfaction by handling scheduling, training, and process improvements in a fast-paced environment.

Requirements

• Leadership & Team Management
• Strong Communication & Interpersonal Skills
• Problem-Solving & Multitasking
• Customer Service Focus
• Relevant experience in a supervisory/service role (often 2+ years).

Responsibilities

• Operations Support: Assist the Service Manager in daily planning, coordinating activities, managing workflows, and maintaining departmental standards.
• Staff Supervision & Training: Supervise service personnel, provide coaching, handle recruitment/training, and ensure team members have the skills to meet objectives.
• Customer Relations : Address escalated customer complaints, ensure timely communication, and act as a liaison to resolve issues and enhance satisfaction.
• Performance & Reporting: Monitor team performance, track service metrics, and report on departmental effectiveness to management.
• Process Improvement: Help develop and implement strategies to improve service delivery, efficiency, and customer experience.
• Resource Management: Coordinate with other departments, manage parts/inventory, and ensure efficient use of technicians and equipment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees