Assistant Service Manager-Chevrolet

TONY HAWAII AUTOMOTIVE GROUP LLC•Hilo, HI

About The Position

Example: The Customer Service Supervisor will oversee and assist customer service employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints. Responsible for supporting the company’s Vision: “Best place to work & Best place for our guests to do business” and Mission: “Build long term relationships with our associates & guests & make a positive difference in our community”.

Requirements

Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent sales and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Strong supervisory and leadership skills.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to function well in a high-paced and at times stressful environment.
Valid driver’s license and clean traffic abstract are required.
High school diploma or equivalent or Bachelor’s degree and one to two years related experience and/or training; or equivalent combination of education and experience.
At least two years related industry experience required.
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.

Responsibilities

Assists Service Manger to monitor the net profitability of department and makes necessary changes to ensure profitability.
Assists Service Manager to forecasts goals and objectives for the department and strives to meet or exceeds them.
Meets forecasted net profit projections.
Hires, trains, coaches, counsels, and monitors the performance of all service department staff.
Assist Service manager to prepare and administer an annual operating budget for the service department.
Attends managers' meetings.
Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys including Factory controls and processes.
Helps Recruit, interviews, hires, and trains new staff.
Oversees the daily workflow of the department.
Provides constructive and timely performance evaluations.
Handles discipline and termination of employees in accordance with company policy.
Adhere to the Tony Group Standards SMILE: be positive and respectful to everyone GREET: greet everyone within five feet HELP: help every guest or find someone who can THANK: remember to always thank the guest GOLD: Go for Gold (Grand Opening Look, Daily)