Assistant Repairs Manager

Uline • Pleasant Prairie, WI

1d • Onsite

About The Position

Assistant Repairs Manager Wisconsin Distribution Center 12885 104th Street, Pleasant Prairie, WI 53158 Are you a proven leader who enjoys working with customers and supporting repair operations? Join us as an Assistant Repairs Manager and help lead a high‑performing team, supporting customers with product questions and returns. Work hands-on to maintain efficient processes, identify improvement opportunities, and ensure we deliver the exceptional service that Uline is known for. Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on. Hours: Monday - Friday, 8:30 AM to 5 PM.

Requirements

• High school diploma or equivalent.
• 7+ years of electrical and mechanical experience - with 5+ years of customer support experience.
• Experience in a leadership or supervisory role.
• Strong knowledge of general repairs and maintenance.

Nice To Haves

• Bachelor's degree preferred.

Responsibilities

• Manage a team of Technical Service Representatives, providing regular feedback, guidance and support to help your team succeed.
• Handle escalated customer product concerns and provide technical support through email and on the phone to prevent unnecessary product returns.
• Facilitate trainings on new processes and procedures to increase efficiency and ensure legendary service.
• Support the repair of products returned by customers including packaging tools and equipment.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED