Repairs Coordinator

CALIBER SALES ENGINEERING INC•Sunrise, FL

About The Position

The Repairs Coordinator is responsible for managing the repair process from unit receipt through evaluation, repair execution, shipment, and closeout. This role coordinates with Sales, Warehouse, Quality, and approved Sources of Repair (SORs) to ensure repair activities are properly documented, tracked, expedited, and completed in accordance with customer requirements, internal procedures, and quality/compliance standards. The Repairs Coordinator is responsible for maintaining accurate records in Quantum, the Image Module, and applicable tracking tools, while ensuring timely follow-up on TTI authorizations, repair approvals, vendor status, certifications, and final delivery.

Requirements

Experience in repair station vendor order management required.
Familiar with FAA repair regulations and basic knowledge of Part 145 terms.
Ability to communicate and understand basic technical information with Sources of Repair.
Practical analytical and problem-solving skills required.
Strong and engaging interpersonal communication skills, both verbal and written
High attention to detail
Ability to thrive in a fast-paced environment.
Ability to multi-task and display good time management.
Must be highly proficient in Microsoft Office, including Outlook, Word, Excel
Must display Cultural Sensitivity and work as a team.

Nice To Haves

Experience in Quantum Software a plus.

Responsibilities

Manage all aspects of repair and return orders from unit receipt through evaluation, repair execution, shipment, and final delivery.
Coordinate receipt of units, verify receiving documentation (PN/SN, condition), and ensure all records are uploaded to the Quantum Image Module.
Select repair vendors from approved vendor pool for all component repairs utilizing current data reflective of vendor capabilities, TAT, and cost.
Open Sales Orders and Repair Orders, and Track the status of all repairs.
Expedite repairs, coordinate shipments, and minimize company costs.
When necessary, assist in procuring replacement components to complete repair of assets.
Track all assets currently being repaired. Update customers on status of all repairs on a bi-weekly basis and actively manage vendors to preclude late deliveries.
Run weekly Repair Status Update meetings.
Continuously research and evaluate new sources of repair, and established sources of repair developing new capabilities.
Ensure all work products complies with Quality Control Guidelines and ISO including obtaining Vendor Surveys and Certificates from new SOR.
Conducts on-site inspections /visits to Repair Stations as needed to correct performance.
Attends repair management related Trade Shows to strengthen vendor relationships.
Assist in other projects or tasks as needed.
Responsible for all SDR (Supplier Discrepancy Reports) and warranty claims, including investigation, vendor coordination, documentation, and resolution in accordance with company procedures.
Ensure all repair documentation, communications, and records are properly maintained and continuously updated in the Quantum Image Module.
Coordinate and track TTI (Teardown, Test & Inspection) requests and repair approvals, ensuring all required authorizations are received prior to proceeding.
Maintain accurate and up-to-date status of all repair orders in Quantum and applicable tracking tools throughout the full repair lifecycle.
Escalate vendor delays, documentation issues, or contractual discrepancies to the Sales Manager as required.
Coordinate repair evaluation results with Sales and ensure complete and accurate handoff for customer quotation and approval.