Assistant Registrar: Enrollment Management

Temple University • Philadelphia, PA

18h • Hybrid

About The Position

Reporting to the Associate Registrar, the Assistant Registrar for Enrollment Services utilizes technical, functional, and research skills to optimize all facets of enrollment operations and student record and credentialing services within the Office of the University Registrar. Directs the operational management of enrollment and degree data processes, ensuring accuracy, integrity, and compliance with institutional policies and federal reporting requirements. Provides leadership and subject-matter expertise in student record services, including enrollment verification, degree certification, and credentialing processes. Coordinates with office management to ensure enrollment, degree, and academic data integrity adhere to Title IV requirements. Identifies and resolves emerging issues related to registration, verification, graduation, and credentialing. The Assistant Registrar serves as the primary contact for graduation and credentialing services and requests received from other units within the Division of Enrollment Management. Performs other duties as assigned.

Requirements

• Bachelor's degree.
• At least four (4) years of directly related experience in higher education.
• An equivalent combination of education and experience may be considered.
• Strong customer service skills with the ability to manage high-volume inbound requests in a timely and professional manner.
• Ability to navigate and learn various systems.
• Ability to work with limited supervision to perform detail-oriented work with a high degree of accuracy.
• High level of analytical skill to research and resolve issues.
• Strong communication skills.
• Must have good time management, problem solving, and analytical skills and be detail oriented.
• Ability to effectively analyze, interpret and communicate policies, practices, and guidelines with strict attention to detail.
• Ability to indirectly supervise the work of others.
• Ability to work with limited supervision and collaboratively in groups.
• Ability to handle tactfully difficult requests and situations and to offer alternative solutions.
• Ability to work effectively with a wide range of constituencies in a diverse community.
• Demonstrated organizational skills and abilities in managing multiple tasks and timelines.
• Demonstrated skills in setting priorities that accurately reflect the relative importance of job responsibilities.
• Demonstrated analytical and critical thinking skills.
• Must have excellent oral and written communications skills as well strong customer service skills.
• Must demonstrate high level of assignment organization, priority and task orientation skills.
• Demonstrated knowledge of federal and state regulations pertaining to student records, including the Federal Education Rights and Privacy Act (FERPA).

Nice To Haves

• Experience in a registrar or academic record-related function.
• Experience using a student information system, particularly Ellucian’s Banner.
• Experience with graduation application, degrees awarded and diplomas.
• Proficient with relational databases, data analysis, and developing queries using SQL, preferred.

Benefits

• A hybrid work schedule
• Full medical, dental, vision coverage
• Paid time off
• 12 Paid Holidays
• Tuition remission - eligible employees and their dependents can obtain a degree TUITION FREE
• A generous retirement plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level