Assistant Registrar/Coordinator of Veterans Certifications & Compliance

University of New Hampshire•Plymouth, NH

1d•$47,920 - $85,410

About The Position

The Assistant Registrar & Coordinator of Veterans Certifications/Compliance is primarily responsible for managing the certification of veterans’ educational benefits for each chapter and the compliance for those programs. Additionally, the processing of academic information for federal veteran tuition assistance programs falls under this position. The incumbent also participates in a variety of data management and recordkeeping duties in support of Registrar Office operations by applying policies and procedures in an organized and timely manner and engaging in problem solving and triage. Requires dependability, interpersonal skills, initiative, a strong work ethic, a meticulous attention to detail and a sharp technical aptitude. This 40-hour work week position is 100% time benefited. Exhibit discretion and maintain confidentiality in communicating sensitive information and in handling confidential materials.

Requirements

Always exhibit discretion and maintain confidentiality in communicating sensitive information and in handling confidential materials.
Bachelor’s degree and three years of experience or Associate’s degree and five years’ experience in dealing with a computerized student records system in an academic environment
Proven customer service experience
Advanced technology skills including MS Office, Internet, database management, and education software products and systems.
Thorough understanding of FERPA
Effective interpersonal and communication skills.
Training experience
Two years of experience in certifying veterans educational benefits, managing compliance, and VA-Once, GoArmyEd, and NH-SAA reporting requirements
Two years of experience in a registrar’s office with degree auditing, academic standing, and academic record keeping or the equivalent combination of higher education and experience totaling three years
A solid understanding of and the capacity to clearly communicate and explain policies and procedures
Capable of adhering to legal requirements and regulations and maintaining confidentiality
Experience with office duties requiring discretion, prioritization, research, and time-sensitivity
Ability to work independently and as part of a team in a high-volume, fast-paced environment
Self-motivated and committed to continuous improvement; takes responsibility for own work
Ability to establish and maintain successful working relationships with faculty, staff, students, and the public.
Adaptability while working in an environment that experiences frequent change.
Willingness to learn new tasks and recognize any opportunities for improvement
Ability to work with frequent interruptions

Nice To Haves

Experience with Workday and DegreeWorks and related communication applications, or equivalent
Experience with all levels of higher education including adult learners
Exposure to education software products such as Xtender, Navigate, Paradigm, Marketing Cloud, and National Student Clearinghouse.

Responsibilities

VA Certification and Compliance – coordinate certification and compliance for veterans educational benefits; responsible for all compliance surrounding certifying officials, student enrollment, training and university catalog; point person for NH State Approving Agency communications regarding veterans educational benefit certifying and compliance
Assist with outreach regarding enrollment and documentation, collecting enrollment documents, certifying and updating all certifications as needed
Oversee academic information processing for Military Tuition Assistance Program (TAP/GoArmyEd/ArmyIgnitEd) grade processing and academic processing
As part of the 3-person degree auditing team, process for all programs at all levels – pre-auditing/auditing and all related communications to and between students, faculty, advisors, and staff.
Process graduation applications
Scribe approved student requests into DegreeWorks
Scribe interdisciplinary contracts into DegreeWorks
Support Credits Left to Finish (CLTF) students in completing degree requirements.
Actively work the list of non-completers to support students in completing degree requirements
Participate in the daily maintenance of the psu-degree-info email account
Oversee all warning/probation/separation/severance processing – running the steps to identify standing, coding, notifications, appeals, and all related communications and follow-up.
Participate in the review, approval, and processing of student requests.
Process Individual Enrollment and Independent Study registrations
Process program and grade changes
Provide back-up assistance for the main phone line and walk-ins.
Participate in the daily maintenance of the psu-registrar email account.
Scan/Index documents on a daily basis
Provide support for DegreeWorks and catalog/curriculum
Represent the Registrar’s office on projects, task forces, and committees as assigned
Assist in the implementation of new projects and initiatives.
Collaborate with administrators, faculty, IT and student service colleagues to facilitate and improve services to students.
Participate in testing of Registrar’s Office software upgrades/implementations, generating reports and evaluating technical opportunities for improvements.
Assist in researching issues regarding compliance with government and other external regulations and assist with compliance as required.
During declared campus emergencies, this position may be required to perform specific job-related duties at a designated off campus location or place of residence
Communicate academic and student service-related matters, including specific policy information and/or developing policies and procedures.
Research and resolve routine issues; triage more complex as necessary.
Prioritize responsibilities to ensure time-sensitive needs are managed quickly.
Assist in researching issues regarding compliance with government and other external regulations and assist with compliance as required.
Run error reports and resolve issues to maintain data integrity
Participate in office-wide assignments to include new student pre-scheduling, scheduling/maintenance of Ascent students, cross-training and software testing, and events such as orientation, graduates day, commencement, and Panther Days.
Assist with training student assistants
Perform other duties and projects as assigned.
Maintain a neat and organized workstation