Assistant Regional Service Manager

SOLVENTUM • San Bernardino, CA

31d • Hybrid

About The Position

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you. As an Assistant Regional Service Manager you will directly manage the day-to-day operations of service centers across a multi-state territory while driving excellence in customer service. At Solventum you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people.

Requirements

• Bachelor’s Degree or higher from an accredited university and four (4) years of experience managing diverse teams in multiple locations OR High School Diploma/GED and eight (8) years of experience managing diverse teams in multiple locations
• Current and valid driver’s license
• Ability to meet physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA)
• Ability to travel by vehicle or airplane to attend business meetings or events and/or visit service site locations and customers.
• Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Nice To Haves

• Intermediate Experience and use of Microsoft Office suites to include Teams, PowerPoint, Excel and Word.

Responsibilities

• Organize and structure service center operations by staffing, training, developing, evaluating, and rewarding service center personnel to ensure high levels of productivity and customer service
• Engages in the recruitment and hiring of appropriate team members that fit company culture and contribute to the organization’s success while minimizing turnover.
• Executes territory-wide level communication to ensure competency and awareness of key information topics about the company, department, location and updates to policies and procedures.
• Partners with territory sales managers & corporate support teams to meet customer needs; proactively manages customer relationships, providing customer focused solutions with a customer centric approach, ensuring consistent and reliable field service performance in line with customer expectations across the assigned territory.
• Oversees and is responsible for the execution of process improvements to achieve organizational objectives and improve key metric (KPI) targets.
• Drives for best practice identification, group sharing and learning and improving performance across the territory.
• Determines the local execution plan to deploy resources and manage Solventum’s rental asset and supplies inventories in accordance with Solventum’s quality management protocols; ensure availability and reliability of products while ensuring product availability across all territory locations to support daily customer demands.
• Engages and empowers team members to provide solutions that drive customer satisfaction and improvement in the customer experience.
• Perform annual employee competency validation through on-site visits & travel with the employees while serving customers and patients.
• Manages service center fleet vehicle program to ensure appropriate utilization of equipment, sound vehicle safety practices, and general maintenance protocols are executed.
• Maintain knowledge of local, state, and federal regulatory requirements; ensures a fully compliant distribution network through leading with conformance, support and enforcement of internal policies and procedure and external regulatory requirements.
• Ensures a safe, orderly and clean working environment across all territory locations.

Benefits

• Solventum offers many programs to help you live your best life – both physically and financially.
• To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.
• Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees