Assistant Regional Manager

Red Coats, Inc.•Bethesda, MD

1d•$45,000 - $55,000•Onsite

About The Position

The Assistant Regional Manager supports the Regional Manager in the daily management and oversight of commercial cleaning contracts. This role is responsible for ensuring consistent service delivery, effective staffing, strong customer relationships, and compliance with safety, labor, and quality standards across assigned accounts. The ideal candidate is highly organized, detail-oriented, and experienced in managing union labor within a fast-paced service environment.

Requirements

Experience in commercial cleaning, janitorial services, or facilities management preferred
Prior supervisory or management experience required
Working knowledge of cleaning equipment, chemicals, and safe handling procedures
Familiarity with SDS sheets and OSHA safety standards
Knowledge of Microsoft Office programs (Word, Excel, Outlook)
Experience working with union labor; knowledge of SEIU Local 32BJ CBA strongly preferred
Strong organizational, communication, and problem-solving skills
Ability to work flexible hours, including evenings as required

Responsibilities

Assist in the daily management of assigned customer accounts
Conduct regular onsite inspections to ensure quality control and contract compliance
Perform tenant and property management visits as needed
Prepare daily plans for evening shifts and special projects
Schedule and oversee periodic and specialty cleaning projects
Recruit, hire, and onboard onsite cleaning staff
Train onsite employees and site supervisors
Manage staffing levels to ensure proper coverage
Conduct employee performance evaluations
Administer disciplinary action in accordance with company policy and union guidelines
Manage employee timekeeping and payroll through custom software systems
Oversee payroll accuracy and resolve discrepancies
Maintain key inventory, uniform distribution, and supply inventories
Place monthly supply orders and manage inventory controls
Conduct safety training and reinforce safe work practices
Correct unsafe work practices when observed
Ensure proper use, handling, and storage of cleaning chemicals and equipment
Demonstrate knowledge of SDS sheets and explain them to employees
Maintain working knowledge of the current Collective Bargaining Agreement (CBA) with SEIU Local 32BJ
Communicate regularly with customers and property management
Build and maintain strong client relationships
Address service concerns promptly and professionally