Assistant Regional Manager

Bowie Barker•Los Angeles, CA

16d•$80,000 - $90,000

About The Position

About Bowie Barker Dogs make us happy, and we want to return that love by keeping them just as happy and healthy. That’s why we started Bowie Barker — a new kind of dog bath and barber reimagining what grooming can be. At Bowie, we combine quality, care, and convenience to make the grooming experience better for dogs and their people. Whether pet parents pop in for a DIY wash or trust our skilled grooming pros for a full-service experience, we make every visit stress-free, safe, and full of tail wags. About the Role Bowie Barker is seeking a hands-on, execution-focused Assistant Regional Manager to support operations across two locations. This role is responsible for executing day-to-day operations through teams, ensuring consistency, accountability, and results across front-of-house, grooming, and bathing functions. Working in close partnership with the Regional Operations Manager, this role executes regional strategy at the store level. The Assistant Regional Manager owns operational follow-through, team performance, schedule execution, labor control, safety compliance, and client experience. Success in this role is measured by the ability to drive results through people, maintain operational discipline, and ensure teams consistently meet performance expectations.

Requirements

Leadership experience in multi-unit or high-volume retail/service environments
Proven ability to delegate, develop, and empower teams for success
Experience managing payroll and labor efficiency
Data-driven mindset with experience analyzing and tracking KPIs
Strong ability to drive operational efficiency, optimize labor, and implement process improvements
Experience implementing safety standards and risk management procedures
Strong sales leadership skills—experience driving memberships, add-ons, and revenue growth

Responsibilities

Lead, coach, and develop Assistant Store Managers, BOH Leads, Groomers, and Bathers
Hire, onboard, and train team members to Bowie Barker standards
Conduct regular check-ins, performance reviews, and corrective coaching
Foster a high-accountability, high-morale environment and recognize team wins
Execute front-of-house and back-of-house operations across both locations
Implement regional initiatives, process updates, and promotions with consistency
Ensure operational standards, SOPs, and workflows are followed daily
Own back-of-house scheduling and oversee front-of-house scheduling through ASMs
Build schedules that support revenue targets, service capacity, and labor efficiency
Continuously monitor schedules to anticipate and mitigate bottlenecks, and ensure compliance with meal breaks, minimize overtime, and prevent meal penalties
Manage payroll, timesheets, and tip corrections
Oversee Groomers and Bathers to ensure quality, efficiency, and protocol adherence
Partner with BOH Leads on service flow, capacity planning, and performance expectations
Partner with BOH lead to address productivity issues, timing concerns, and service inconsistencies
Enforce safety, sanitation, and handling standards across both locations
Monitor incidents and partner with BOH Leads on audits, retraining, and prevention
Follow and enforce Bowie Barker incident and safety protocols, including proper documentation, communication, escalation, and corrective action when incidents occur
Step in to support BOH operations during peak periods or call-outs when needed, including bathing, drying, or basic services to restore workflow when necessary
Train ASMs to provide similar operational support
Ensure all hands-on work follows Bowie Barker safety and service standards
Maintain front-of-house presence during peak business hours
Serve as a point of escalation for client concerns and resolutions
Support membership education, conversion, and retention
Ensure front desk teams consistently deliver Bowie Barker’s service standards
Review KPI performance provided by the Regional Operations Manager
Own execution against performance targets across both locations
Translate KPI results into action plans with ASMs and BOH Leads