Assistant Regional Manager

The Amphibious Group • Atlanta, GA

2d

About The Position

The Assistant Regional Manager (ARM) – HSMT Training Focused supports the Regional Manager in areas experiencing  PD staffing challenges, high turnover, or elevated onboarding and training demands . This role focuses on  HSMT communication, training, onboarding, staffing support, and reporting , while handling day-to-day HSMT escalations in partnership with the Regional Manager.  The ARM plays a critical role in improving  training quality, employee engagement, and retention , while ensuring new hires are prepared for successful and compliant on-site performance.

Requirements

• One year of full-time experience in 911 emergency medical response
• Ability to lift and carry a minimum of 35 lbs.
• Ability to walk and/or stand a minimum of five hours in a workday
• Proficient in Microsoft Office

Responsibilities

• Training & Onboarding  
• Provide site coverage approximately  75% of the time  
• Coordinate and support the onboarding process for new hires, including:  New hire outreach via email and phone  IRAMP and OSHA 30 onboarding support  New hire check-in calls  Scheduling and coordinating on-site training  Managing and  maintaining  the New Hire Checklist  Assist with New Hire Orientations as needed  Audit New Hire Orientation quarterly  Conduct and document  initial and final training reviews   Perform logbook audits to ensure training comprehension and compliance for new hires  Work directly with new hires to ensure readiness prior to independent site placement  Assist,  Identify  and conduct further trainings as needed for Inventory, case management and ensure documentation is completed   
• HSMT Support & Retention  
• Conduct  bi-monthly check-in calls  with all per diem HSMTs to support engagement, morale, and retention  Serve as a point of contact for day-to-day HSMT issues, including:  Clock-in/clock-out questions  Computer or system access issues  General procedural questions  Support retention efforts by  identifying  concerns early and escalating trends to the Regional Manager   
• Operational & RM Support  
• Assist the Regional Manager with scheduling  as requested , ensuring alignment with regional priorities  Support case management hurdles as needed  Handle smaller day-to-day escalations for HSMTs, escalating higher-risk issues to the Regional Manager  Travel to cover a 6-hour radius.  Conduct site audits to ensure training standards and operational compliance  Cross-Business & Travel Support   Support other Business Units as needed, which may require travel outside the assigned six-hour radius  Provide on-site  assistance  to stabilize staffing or training in high-need areas   

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees