Assistant Property Manager, Multi-Family - Chevybrook & Maple Park

CHN Housing Partners • Cleveland, OH

3d • $42,500 • Onsite

About The Position

CHN HOUSING PARTNERS Assistant Property Manager, Multi-Family – Chevybrook & Maple Park We are a growing non-profit organization based in Cleveland, Ohio that offers its employees a comprehensive benefits package, opportunities to grow within the organization, and the ability to improve the communities we serve. CHN Housing Partners: CHN is a highly seasoned, nonprofit affordable housing developer, housing service provider and residential mortgage lender that works with its partners to solve major housing challenges for low-income people and under-served communities. Through our partnerships we have developed over 7,000 affordable homes, and each year serve over 60,000 families through a wide array of housing services. We work in Ohio and neighboring states, including Michigan, to preserve and expand affordable housing, and build equitable communities. By investing in affordable housing, we are investing in families, communities, and the economy. We are investing in the power of the permanent address. Please click here to learn more about our Core Values and how they drive our mission and define who we are. Learn More about CHN Housing Partners’ Benefits by clicking here! CHN offers HSA and PPO Medical Plans (including dental and vision options), Vacation, Personal and Sick Leave; Paid Maternity/Paternity/Adoption Leave; Paid Company Holidays; Life Insurance; 401K Plan, Tuition Reimbursement, and more. Position Summary: The Assistant Property Manager (APM) for Chevybrook and Maple Park will support the Property Manager for these two buildings in all operational and compliance functions for these multifamily LIHTC communities. This role assists with ensuring that day-to-day operations meet occupancy, compliance, and financial performance goals while maintaining alignment with CHN Housing Partners’ mission to provide quality affordable housing and exceptional resident experiences. The APM plays a key role in assisting with leasing, recertification processing, rent collection, work order coordination, and resident engagement, serving as the on-site point of contact in the Property Manager’s absence. The APM also ensures all activity aligns with LIHTC, HUD, HOME, and other program requirements, as well as CHN’s internal policies and procedures. The rate of pay for this position is $20.43 per hour ($42,500 per year), FLSA Non-Exempt

Requirements

• High school diploma or GED
• 1-2 years of experience in the related area or other customer service fields
• Demonstrated commitment to providing excellent customer service with strong interpersonal and communication skills to build positive resident and vendor relationships.
• Eagerness to learn affordable housing compliance, including LIHTC and HUD program requirements, with support and training provided.
• Foundational knowledge of procedures and policies of residential property management
• Understanding of landlord tenant law, fair housing regulations and bookkeeping procedures.
• Ability to plan, assign, review and coordinate work and programs independently
• Excellent verbal and written communication skills
• General knowledge of maintenance problems.
• Good computer skills including working knowledge of MS Office
• Ability to conduct tax credit and HUD file compliance reviews and physical inspections of properties, including walking up and down stairs
• Thorough knowledge of functional area and department processes
• Attention to detail to ensure applications are accurate and tenant issues or questions are adequately addressed
• Organization and the ability to multitask efficiently
• Problem-solving to find effective solutions for a variety of potential issues
• Knowledge of rental contracts and property and anti-discrimination laws
• Tax credit certification within 12 months of start date

Nice To Haves

• Bachelor’s degree
• Critical Competencies: High level customer service, communication skills, conflict resolution, technical skills and problem solving.

Responsibilities

• Assist with the daily operations of the Chevybrook & Maple Park residential properties/communities
• Walk the properties daily to ensure property and building security and safety of all systems
• Assist the Property Manager with tenant relations, maintenance, and other support activities
• Assist Property Manager with property budgets, collections and/or property improvement initiatives
• Work with the resident service team to coordinate activities and services for residents
• Assist with monthly vacancy reports, delinquency reports, and other reports as needed per supervisor.
• Maintain a daily presence at the site assigned
• Assist the property manager with monthly, quarterly, semi-annual, and annual inspections
• Complete OHFA, HUD and Fair Housing training yearly
• Assist with ensuring compliance with HUD, OHFA and all housing programs through regular file audits, property inspections and timely reporting.
• Assist with the Property Manager to ensure the building is ready for all MOR, REAC and OHFA and city inspections
• Reviews the property’s rent roll to ensure that the property security deposits, rents, move in dates, etc. are accurate monthly.
• Assist the property manager with all recertifications in accordance to CHN, OHFA and HUD guidelines
• Enforce the tenant lease
• Assist with the posting of monthly rental payments and subsidy requests in Yardi
• Follow up/return all inquiries from all applicants and handle residents’ concerns, disputes, etc.
• Assist the property manager with processing rental applications, develop & ensure waiting lists are maintained and release vacant units timely in accordance to CHN leasing policies
• Assist with maintaining a good key control system
• Assist with outside vendors
• Assist the Property Manager with ongoing HUD & OHFA Compliance is maintained
• Other duties as assigned

Benefits

• CHN offers HSA and PPO Medical Plans (including dental and vision options), Vacation, Personal and Sick Leave; Paid Maternity/Paternity/Adoption Leave; Paid Company Holidays; Life Insurance; 401K Plan, Tuition Reimbursement, and more.
• You want to be part of an organization where the work you do will have a positive and lasting difference in the community.
• Great benefits.
• Opportunities for on-the-job training and/or professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED