Assistant Program Supervisor - Franklin, PA

Crossroads Treatment Centers•Franklin, PA

1d•Onsite

About The Position

Crossroads Treatment Centers has been at the forefront of treating patients with opioid use disorder since 2005, providing accessible, high-quality, evidence-based medication assisted treatment (MAT) options. The organization is dedicated to combating the opioid epidemic and helping individuals on their path to recovery, serving over 26,500 patients across multiple states through outpatient and office-based clinics. The Assistant Program Supervisor role is crucial in supporting Crossroads' mission and Inspire Culture. This position assists the Program Supervisor in achieving key performance indicators (KPIs) such as Census, Attrition, EBITDA, and NPS. Key responsibilities include partnering on employee relations, conducting interviews, onboarding new team members, monitoring team performance, managing schedules and timecards, and performing various front office duties. The role also involves handling patient concerns, managing insurance information, ordering supplies, communicating changes, facilitating performance evaluations, and assessing staffing needs.

Requirements

Highschool Diploma or GED required
Must be willing to travel to all center locations
The Program Supervisor must meet state-defined minimum licensure, education, and experience requirements

Nice To Haves

Experience working in an Office Based Opioid Treatment program
Supervisory experience
Experience working with individuals with substance abuse or mental health

Responsibilities

Creates and fosters an environment that supports Crossroads Mission and Inspire Culture
Supports and reinforces Crossroads policies and procedures
Assists Program Supervisor with the achievement of Crossroads 4 main KPI’s: Census, Attrition, EBITDA and NPS
Proactively partner with Program Supervisor and Human Capital Business Partner on employee relations matters
Partners with Program Supervisor in conducting interviews for open positions
Assists with the onboarding and acclimation of new Crossroads team members, including review of job description, associate handbook, new hire policies, etc.
Partners with Program Supervisor to monitor team performance and compliance, and assist with staff training
Creates schedules and approves timecards for teammates at assigned centers
Performs front office responsibilities, including but not limited to Check-in and Check-out, vitals and urine toxicology
Ensure labs are completed in a timely manner and sent to the appropriate lab
Reconciliation of payments and transportation of deposits to bank
Primary point of contact for all patient concerns and escalation to Program Supervisor
Maintaining patient insurance information and facilitate conversations regarding insurance concerns
Ordering and maintaining all supplies for assigned center(s)
Communicate necessary changes with team and ensure changes are implemented timely and effectively
Complete and facilitate performance evaluations with the assistance of the Program Supervisor
Ongoing evaluation of staffing needs and escalation of needs to Program Supervisor
Available and onsite during hours of center operations
Assists Support Departments as needed

Benefits

Have a daily impact on many lives.
Excellent training if you are new to this field.
Mileage reimbursement (if applicable)
Community events that promotes belonging and education. Includes but not limited to community cook outs, various fairs related to addiction treatment and outreach, parades, addiction awareness for schools, and holiday events.
Opportunity to save lives everyday!
Medical, Dental, and Vision Insurance
PTO
Variety of 401K options including a match program with no vesture period
Annual Continuing Education Allowance (in related field)
Life Insurance
Short/Long Term Disability
Paid maternity/paternity leave
Mental Health day
Calm subscription for all employees