Assistant Program Manager, LPV – Meetings and Events

JLL•Arlington, VA

4d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: As an Assistant Program Manager with a focus on events within our Large Production Venues (LPV) at JLL, you will manage the execution of large-scale events that host significant company gatherings including All Hands Meetings, Classroom Trainings, and Expos while working closely with full-service producers and production teams to coordinate lighting, audio, video, and livestreaming requirements. You will supervise event team members while collaborating with third-party vendors and ensuring seamless delivery of high-level special events as requested by Amazon Event Organizers through comprehensive event planning including conducting site visits, leading planning meetings, and coordinating final details with stakeholders. This role involves day-to-day supervision of events team members in support of the Meetings and Events program while overseeing and coordinating with event support staff and third-party vendors to independently manage and execute high-level special events. You will develop and implement new policies and procedures while analyzing and optimizing existing operational procedures and driving continuous improvement initiatives for operations and service levels while tracking and analyzing team performance metrics and preparing monthly performance reports to Program Delivery Manager, directly contributing to JLL's mission of delivering exceptional event management excellence through comprehensive technical production coordination, stakeholder engagement, and operational leadership that ensures seamless large-scale event execution, client satisfaction, and strategic program delivery across complex venue environments.

Requirements

Bachelor's Degree or equivalent experience in Event Management, Hospitality Management, or related field with 3+ years of event management or relevant hospitality experience
Demonstrated experience in team leadership and project management with strong leadership capabilities and excellence in stakeholder management and communication
Demonstrated analytical and problem-solving abilities with proven ability to work independently and exercise sound judgment for complex project management
Advanced proficiency in MS Office Suite with excellent verbal and written communication skills and strong organizational and time management abilities
Experience managing large-scale events with technical production coordination including lighting, audio, video, and livestreaming requirements for comprehensive venue operations
Flexibility to work evenings, nights, and weekends as necessary while maintaining professional relationships across business segments and teams
Understanding of comprehensive event planning including site visits, planning meetings, and final details coordination with stakeholders for seamless event execution.

Nice To Haves

Experience with Large Production Venues hosting significant company gatherings including All Hands Meetings, Classroom Trainings, and Expos for enhanced event management effectiveness
Knowledge of full-service producers and production teams coordination while understanding technical production logistics and venue management requirements
Understanding of Amazon policies and procedures as they apply to onsite meetings and events while demonstrating compliance with company and regional policies
Experience developing and implementing new policies and procedures while analyzing and optimizing existing operational procedures for continuous improvement
Knowledge of team performance metrics tracking and analysis while preparing monthly performance reports for strategic program oversight and delivery
Understanding of budget information compilation and business review metrics while preparing proposals and presentations for comprehensive client engagement
Experience building and maintaining relationships across business segments while exercising influence within direct and extended teams for strategic collaboration.

Responsibilities

Provide day-to-day supervision of events team members while overseeing and coordinating with event support staff and third-party vendors for comprehensive program support
Independently manage and execute high-level special events as requested by Amazon Event Organizer while leading comprehensive event planning including site visits and stakeholder meetings
Develop and implement new policies and procedures while analyzing and optimizing existing operational procedures for continuous improvement initiatives
Track and analyze team performance metrics while preparing and presenting monthly performance reports to Program Delivery Manager for strategic oversight
Provide prompt and courteous responses to Amazon Event Organizer and client requests while maintaining ethical, professional relationships with contractors and property management teams
Prepare proposals and presentations while assisting in compiling budget information and business review metrics for comprehensive client support
Demonstrate ability to work independently on complex projects while providing high level support to team and customers with minimal senior oversight.