Meetings & Events Manager

Montage Hotels & Resorts•Newport Beach, CA

13d•$70,000 - $75,000

About The Position

The Manger of Meetings and Events will be responsible for managing, coordinating, and executing group assignments turned over by the Sales Department. The focus of the role will be to monitor all contractual agreements pertaining to guest room blocks, meeting space, food and beverage and special concessions. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.

Requirements

High school Degree or equivalent education
3-5 years’ previous experience in Event Management or Conference Services
Luxury hotel experience strongly preferred
Extensive knowledge of entertainment market
Bachelor’s Degree
Delphi and Opera experience, cloud-based experience preferred
Extensive knowledge of food and beverage products, proper preparation and presentation of food and beverage items.
Extensive knowledge of meeting room capacities, banquet set-up, audio-visual and any other pertinent details as they relate to function room set-up.
Possess basic math skills and have the ability to accurately handle billing
Ability to communicate clearly and speak, read, write and understand English eloquently
Advanced skills in Word, Excel, PowerPoint, and Outlook; daily use of nearly all programs will occur

Responsibilities

Maintain strong client relations and ensure that conference specifications are communicated and executed for a successful meeting experience for the meeting planner and attendees.
Monitor and manage room blocks and meeting space according to contract utilizing group history reports and information given by clients to maximize hotel revenue, making adjustments as necessary.
Review sales contracts as well as other important information, i.e., room block, cut-off date, special concessions and attrition clauses and validate with client via turnover letter.
Monitor and enforce program deadline dates and work with clients to release meeting space not needed to maximize hotel revenues.
Produce and distribute Conference Resume 7-10 days prior to first day of main group arrival and communicate any changes and updated information to hotel departments.
Distribute BEOs for group and affiliates 14 days prior to events.
Work extensively with the Culinary team on executing catering events and banquets.
Work with Director of Catering to establish best practices and SOP’s for conference service department.
Accurately forecast group rooms and group food and beverage revenues for assigned groups and affiliate business within a 5% variance.
Check sleeping room and suite block, special room concessions and rates as outlined in contract with group reservations agents, as well as updating group reservations agents with any changes.
Participate in site visits and plan meetings for upcoming groups and potential affiliate business.
Support the Sales and Events team in Review all bills that are sent to the client, ensuring they are accurate and timely in order to maximize return business.
Compile any cancellation/attrition charges for the group.
Send thank you notes and meeting critiques with every bill, and ensure any feedback is communicated and responded to according to hotel guidelines.
Perform other functions as required and directed.