Assistant Program Director (IMT)

GODDARD RIVERSIDE COMMUNITY CENTER • New York, NY

1d

About The Position

The Goddard Riverside Community Center (Goddard Riverside) and the Stanley M. Isaacs Neighborhood Center (Isaacs Center) are well-established Manhattan community-based agencies that support services to approximately 30,000 New Yorkers. We are two of New York City’s leading human services organizations meeting the needs of children, youth and families, homeless individuals, and older adults through-out Manhattan and New York City. We work every day for a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families. The Intensive Mobile Treatment (IMT) Team provides treatment and support services for individuals with frequent interaction with the mental health, substance abuse, criminal justice and homeless services systems and have been poorly served by traditional treatment models. IMT teams stay connected to individuals regardless of their location in shelter, on the street, in housing, hospital or jail. The Assistant Program Director will support the Program Director in the oversight of the program. The Team Leader provides administrative and clinical support for the IMT team. The Assistant Program Director will practice according to the principles of recovery oriented and trauma informed service delivery.

Requirements

• Licensed Master Social Worker (LMSW), Licensed Mental Health Counselor (LMHC), or Limited Permit Mental Health Counselor (LP-MHC) required
• Minimum 2 years’ experience working with the mental health, homeless services, or justice-involved systems
• Able to work in the Microsoft Office Suite; proficient in Word, Outlook, and Excel
• Able to use or learn to use AWARDS, AOT, and Maven databases
• Able to use or learn other electronic databases, programs, and funder-related software as needed
• Walking, climbing stairs, carrying up to 35 pounds
• Must be comfortable traveling by public transportation throughout the 5 boroughs

Nice To Haves

• SIFI (Seminar in Field Instruction) certification preferred
• Driver’s license preferred
• IMT Team experience is a plus
• Fluency in Spanish or American Sign Language (ASL) is a plus

Responsibilities

• Carry a small caseload and provide recovery-oriented, field-based clinical and case management services
• Perform client assessments and formulate client-centered treatment goals
• Facilitate linkage to medical, substance use, rehabilitation, entitlement, and community resources; assist with completion of referrals and applications
• Provide crisis intervention, safety planning, and de-escalation in community settings
• Accompany clients to appointments as needed
• Maintain timely, accurate, clinically sound documentation in accordance with program and DOHMH standards
• Communicate regularly with clients’ families about their needs and progress
• Build trusting, ongoing relationships with clients and natural supports across all environments (streets, shelters, hospitals, jails, residences)
• Rotate on-call service outside of work hours; assist in covering on-call services when staff are unavailable
• Collaborate within a team-based case management model to ensure cohesive, wraparound support
• Provide reflective clinical supervision to staff and interns; support skill development, critical thinking, and self-awareness
• Support staff wellness and a collaborative team culture
• Assist with recruitment, onboarding, performance discussions, and annual evaluations
• Assist with program administration, including staff schedules and financial reporting
• Assist in ensuring staff is adequately trained according to DOHMH standards; maintain records of staff trainings
• Support the Program Director with audits, reporting, and other communications (including DOHMH, AOT, MAVEN, CAPS, etc.)
• Help ensure data accuracy, quality assurance, and adherence to policies while collaborating with staff to problem-solve barriers
• Identify and document reportable incidents based on established guidelines
• Assist with program workflows, fiscal processes, training logs, and administrative systems
• Perform Program Director’s duties in their absence
• Serve as a liaison to hospitals, shelters, correctional settings, outreach teams, housing providers, and other partners
• Participate in case conferences and meetings to support continuity of care, advocate for clients, and work to meet client goals
• Promote strong, professional communication and collaborative problem-solving across systems
• Co-lead staff meetings, case conferences, and trainings
• Assist in developing and maintaining procedures aligned with DOHMH, AOT, and agency standards
• Support staff in meeting documentation and service expectations through coaching, guidance, and early intervention when challenges arise
• Promote safety protocols for field-based work and contribute to a culture of learning, accountability, and harm reduction
• Other Duties as Assigned

Benefits

• Medical/Dental/Vision
• Life Insurance/Commuter benefits/Employee Assistance Program (EAP)/Flexible Spending Accounts
• 403B Thrift Retirement Plan
• 12 Annual Sick Days
• 12 Agency Holidays
• 20 Days or 4 Weeks of Paid Time off and an additional week (5) days after 5 years of employment
• Total of more than 6 weeks (a month and half) of paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees