Assistant Program Director

Harlem United Community AIDS Center Inc•New York, NY

10d

About The Position

Provided clinical assistance and leadership as needed for a Tier II shelter, directly supervising a team of 3 case managers. Ensure the effective implementation of motivational interviewing, client engagement, and case management skills, with a focus on supporting families experiencing homelessness. Collaborate closely with the Program Director, Clinical Director (CD), and the entire Housing Team to address programmatic needs and staff development.

Requirements

Master’s Degree, over three years of experience working with homeless populations, including substance use and chronic medical conditions, with two years of experience in supervising case management staff.
Bachelor’s degree in psychology, social work, etc., with over five years of experience working with homeless populations, including substance use and chronic medical conditions, with three years of experience in supervising case management staff.
Experience in the supervision of case managers.
Experience in client assessment, service plan development, and case management.
Child and adolescent development.
Parent-child relationships, family dynamics, and diagnostic classifications.
Mental Health and Emotional/Behavioral Health.
Child Welfare policies and procedures.
Government Entitlements: TANF, Social Security, Medicare, etc.
Knowledge and experience working with diverse cultures and ethnicities.
Expertise in strengths-based, solution-focused, and family-centered practice.
Experience facilitating groups for adults.
Excellent oral and written communication skills coupled with strong interpersonal skills.
Must be proficient in CARES, MS Office, Outlook, Excel, PowerPoint, and Adobe.

Nice To Haves

Proficiency in Spanish a plus.

Responsibilities

Oversee 71 Tier II Family Shelter as directed by the Program Director
Manage and supervise a team of 3 Case Managers, develop a team of skilled professional staff, including recruitment, training, supervision, evaluation, and staff scheduling, to achieve the objectives of both HU and Agency Funders.
Guide case managers in the development, implementation, and achievement of program goals.
Handle administrative, operational, and programmatic issues that might affect case management staff.
Assign cases to case managers for newly admitted families to be assessed immediately upon admission and managed throughout shelter stay.
Ensure the timely completion of assessment case manager intake for each family to understand strengths and service needs.
Work effectively as a part of a multi-disciplinary team to enhance client engagement and the delivery of quality service.
Enhance the delivery and coordination of mental health and related services to families with children in shelter.
Collaborate with the CD, the housing team, and ACS and/or prevention services agencies, and participate in conferences to advocate on behalf of the family as needed.
Ensure that client case managers provide families with appropriate referrals and linkages between mental health providers, government agencies, and other related community-based services as needed.
Serve as agency/program liaison between DHS, government agencies, community-based organizations, and/or groups.
Ensure that case managers are completing all documentation on time.
Participate in family meetings with case managers and the housing team to discuss planning efforts and progress.
Network and establish successful linkages with government and community-based organizations to create resources for both families and staff.
Work in collaboration with the Program Director and the housing team to ensure that all services lead to permanent housing placement.
Complete special projects and assignments as needed or identified by the Program Director.
Must work one late day a week from 11 am -7 pm to accommodate both staff and families.
Provide on-call crisis intervention support to case managers.
Perform other duties as assigned.
Timely report of critical/priority one incidents to DHS
Ability to respond and troubleshoot crises.
Comply and promote compliance with all agency policies, helping to strengthen and maintain an ethical organizational culture.
A weekend day is required.
Manages, reviews, and monitors case managers' maintenance of client records (paper and electronic) by conducting case audits to ensure both internal and external quality assurance standards are being met in accordance with HU and DHS standards.
Provides training to new staff and existing New Broadway staff.
Provide individual and group supervision to Case Managers, which includes coaching, guidance, support on service delivery, and work performance.
Ensure that high-risk cases are monitored closely and serviced effectively.
Assist the CD and Client Care Coordinators (CCC) with support and guidance on high-risk and challenging cases.
Collects, analyzes data provided on client services to evaluate team success in service delivery.