Assistant, Program Administration

Road Scholar•Boston, MA

1d•$19•Remote

About The Position

Join our fast-paced Programs team and be a part of one of the nation’s most dynamic not-for-profit organizations. The Program Administration Assistant role is a member of the Program Resources team and supports with administrative services for all Road Scholar product lines – International, North America, Afloat and Adventures Online. This entry level , remote role includes ongoing day-to-day administrative responsibilities and program support, as well as projects as they occur while providing exceptional support to fellow team members. This role will be critical in ensuring the implementation of standardized, consistent materials for participants and group leaders, on all Road Scholar operated programs. This position requires a person who is organized, detail driven, able to juggle several different tasks at once and a polished, professional communicator. Road Scholar offers a remote work environment. The compensation for this entry level position is $19.00 per hour.

Requirements

1+ years administrative support experience
Bachelor’s degree preferred, or equivalent work experience
Experience in a busy office environment required; some experience in the travel industry or educational field preferred
Ability to meet deadlines in a fast-paced, multi-faceted, ever-changing environment
Focused, detail oriented; ability to juggle several different tasks simultaneously with minimal supervision
Polished verbal, phone, written and email communicator; service-oriented approach
Strong computer systems orientation; comfortable in a hands-on complex database environment; good with numbers and data; extremely accurate and detail-oriented; good proofreader and checker
Ability to work well with all levels of staff through strong interpersonal and positive, problem-solving skills
Desire to build knowledge of Road Scholar program destinations
Ability to work collaboratively in a multi-functional team environment

Nice To Haves

Experience in a busy office environment required; some experience in the travel industry or educational field preferred
Bachelor’s degree preferred, or equivalent work experience

Responsibilities

Support Operations Team staff in the daily maintenance and operation of Road Scholar operated programs
Create and maintain program departure reports and ensure accuracy and timely delivery
Create and deliver onsite program documents and reports for the participants and group leaders
Contact program participants to secure missing program information
Monitor and track participants information and special requests, ensuring the information is submitted on time and escalated when necessary
Additional Operations Team support as needed with tasks such as, updating supplemental program information, answering customer service requests and communication with vendors.
Other projects and responsibilities as determined by the Manager, Program Administration