Assistant Practice Manager

Carolinas Dentist•Garner, NC

10h

About The Position

Position Summary: The Assistant Practice Manager (APM) is responsible for assisting the Practice Manager in the day-to-day operations of the dental practice, ensuring that proper procedures and protocols are being followed. The APM will help to ensure that the office is staffed with capable, trained, self-motivated team members, who understand and uphold the practice’s shared purpose and vision, as demonstrated by their actions. Additionally, the APM will have the full authority to act in place of the Practice Manager when not present.

Requirements

Bachelor's or Associate's Degree preferred or equivalent combination of education and experience
A minimum of one year of experience in a dental or related field
2 - 3 years of supervisory/management experience in a dental or similar field
Knowledge of dental terminology
Knowledge of dental office procedures
Knowledge of insurance plans and claims processing
Knowledge of MS Office 365
Communication skills
Demonstrated effective leadership, training, written and verbal communication, and interpersonal and presentation skills to drive results
Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects

Responsibilities

Works to foster a strong working relationship amongst staff members and assists Practice Manager to address concerns
Works with Practice Manager on recruitment, training, onboarding, notes team development, retention, and performance management
Ensures key performance metrics for successfully managing a practice; forecast results; ensure all budget and production expectations are met or exceeded; ensure financial data and records are balanced; responsible for practice passing all financial audits
Respond efficiently to patient and doctor needs and inquires
Ensure the delivery of quality dental care to patients
Ensures that all areas of the dental practice are customer-ready
Monitors schedule to effectively schedule staff
Assist Practice Manager with completion and submittal of HR and payroll related documents accurately and timely as required including new hire and termination forms and all changes for employees; have employees verify and sign their own payroll time sheets
In conjunction with Practice Manager conducts regular staff meetings and daily a.m. huddles; seizes opportunities to foster communication, provide organization and practice updates, share information, teach and continually challenge and develop staff
Resolve patient issues in accordance with company policies and procedures
Perform additional tasks as assigned to achieve practice/organization goal
Serves as on-sight HIPAA contact person
Audits daily follow up, tracks who is missing items daily
In an effort attract new patients and educate on specialty services, assists in marketing and practice promotion activities
Additionally, provides marketing support by serving as a media liaison, updates webpage and spotlights for social media
Take opportunities to learn from Practice Manager and should be able to perform all Practice Manager tasks
Participates in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations