ASSISTANT OPERATIONS MANAGER

Pivot Parking LLC•Fort Lauderdale, FL

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About The Position

The Assistant Manager supports the Operations Manager in overseeing the daily operations of a parking facility. This role involves supervising staff, ensuring customer satisfaction, managing financial transactions, and maintaining the safety and efficiency of the parking operations. The Assistant Manager also helps in planning and implementing improvements to enhance service delivery and operational performance.

Requirements

Education: High school diploma or equivalent required; associate’s or bachelor’s degree in business management, hospitality, or a related field preferred.
Experience: Minimum of 2-3 years of experience in parking facility management or a related field, with supervisory experience preferred.
Skills: Strong leadership, communication, and interpersonal skills. Proficiency in using parking management software and basic office software (e.g., MS Office).
Knowledge: Familiarity with parking facility operations, customer service practices, and financial management.
Environment: The Parking Garage Assistant Manager works in a parking facility environment, which may involve exposure to varying weather conditions, noise, and dust.
Physical Demands: The role requires frequent standing, walking, bending, and the ability to lift up to 25 pounds.
Hours: May include evenings, weekends, and holidays, depending on operational needs.

Nice To Haves

Certifications: Relevant industry certifications (e.g., Certified Parking Professional) are a plus.

Responsibilities

Operational Management:
Daily Operations: Assist in managing the day-to-day operations of the parking garage, including opening and closing procedures.
Staff Supervision: Supervise and coordinate the activities of parking attendants, cashiers, and maintenance staff to ensure efficient operations.
Facility Maintenance: Monitor the condition of the parking facility, including cleanliness, equipment functionality, and safety compliance. Report maintenance issues and coordinate repairs as needed.
Customer Service: Address customer inquiries, concerns, and complaints promptly and professionally to ensure a high level of customer satisfaction.
Financial Management:
Revenue Collection: Oversee the collection and reconciliation of parking fees, ensuring accurate and secure handling of cash and credit card transactions.
Reporting: Assist in preparing daily, weekly, and monthly financial reports, including revenue summaries and expenditure reports.
Budget Management: Help manage the facility’s budget, including monitoring expenses and identifying opportunities for cost savings.
Staff Management:
Training: Provide training and development for new and existing staff members to ensure they are knowledgeable and capable in their roles.
Performance Evaluation: Assist in conducting performance evaluations for staff, providing feedback and identifying areas for improvement.
Scheduling: Help in creating and managing staff schedules to ensure adequate coverage during peak and off-peak hours.
Safety and Compliance:
Regulatory Compliance: Ensure compliance with all relevant laws, regulations, and company policies, including safety and environmental standards.
Safety Inspections: Conduct regular safety inspections of the facility and equipment. Implement corrective actions as necessary to address safety hazards.
Emergency Response: Assist in developing and implementing emergency response plans and procedures. Coordinate drills and training sessions.
Customer Relations:
Relationship Management: Foster positive relationships with customers, local businesses, and community members to enhance the facility’s reputation and customer base.
Customer Feedback: Collect and analyze customer feedback to identify areas for service improvement and implement changes accordingly.
Technology and Systems Management:
Technology Integration: Assist in managing parking management systems, including automated payment machines, access control systems, and surveillance equipment.
System Maintenance: Ensure that all technology systems are functioning properly and coordinate repairs or upgrades as necessary.
Data Analysis: Analyze operational data to identify trends, monitor performance, and recommend improvements.
Strategic Planning:
Operational Improvements: Collaborate with the Parking Garage Manager to develop and implement strategies for operational improvement and increased efficiency.
Project Management: Assist in planning and executing special projects, such as facility upgrades, marketing initiatives, and service expansions.
Marketing and Promotion:
Promotion: Support marketing efforts to promote the parking facility, including coordinating with local businesses and community events.
Customer Programs: Help develop and implement customer loyalty programs and promotions to attract and retain customers.
Reporting and Documentation:
Report Generation: Prepare and submit regular reports on operational performance, financial metrics, and customer feedback.
Record Keeping: Maintain accurate records of all financial transactions, maintenance activities, and staff performance.
Additional Duties:
Special Projects: Assist the Parking Garage Manager with special projects and assignments as needed.
Professional Development: Stay current with industry trends and best practices. Participate in training and professional development opportunities.