Assistant Operations Manager

Jackpot • New York, NY

5h • $65,000 - $75,000 • Onsite

About The Position

At Jackpot, our Operations team is vital to our success. We’re seeking a dedicated and passionate full-time Assistant Operations Manager to support our lottery ticket operations. Reporting to the Operations Manager, this position is based on-site in Brooklyn, New York. If you’re eager to grow your career in operations, excited about contributing to a start-up, and looking to play a key role in the growth of a new business, this is the perfect opportunity for you!
Schedule: Tuesday to Saturday 1:30pm to 10pm

Requirements

• 3-5 years of management experience.
• A minimum of a High School degree or equivalent.
• Must be 18 years older.
• Medium-level technological know-how with the ability to troubleshoot and solve basic technical issues with equipment, operate basic systems and platforms, etc.
• The willingness to work flexible hours as needed, which may include extended shifts in the day or night and/or occasional weekends or holidays, as the business requires.
• A passion for learning new processes and technologies.
• Experience in fast-paced environments.
• Self-starter mentality and sharp attention to detail, with the ability to prioritize and tackle tasks independently.
• Physical ability to stand and walk frequently and occasionally lift up to 25 lbs, ensuring smooth operations in a fast-moving setting.

Responsibilities

• Support the Operations Manager to manage daily business tasks, including staff management, coaching, onboarding, scheduling, and recruitment support.
• Lead and ensure successful day-to-day lottery processing operations by overseeing and training a team of Supervisors and Operation Associates, proactively making recommendations for operational improvements, and providing technical support.
• Serve as the first point of contact and support escalations in the absence of the Operations Manager including facility issues, product outages, and staffing gaps.
• Inventory management of processing supplies and office supplies.
• Support and oversee the processing of customer orders by team members, assisting when needed to ensure an efficient workflow.
• Oversee the upkeep of all location equipment; partnering with the hardware team to ensure timely maintenance and repair.
• Promptly escalate any issues, concerns, or feedback to the Operations Manager.
• Adhere to established operating procedures to maintain quality and consistency.
• If applicable, support the retail store, including processing transactions, overseeing inventory, handling cash and reconciling registers, maintaining organization, and keeping the store clean.
• Assist with special projects as required.

Benefits

• $65,000-$75,000 base salary + bonus + equity
• Benefits on par with leading, progressive tech companies (think 100% employee-only coverage, monthly HSA contribution, etc.)
• 401(k)
• PTO/Sick Time
• Dedication to Lifelong Learning through our Monthly Speaker Series
• Monthly cultural and social events
• A culture of trust and accountability

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED